Employment Opportunities

Available Positions

We are striving to preserve this amazing place we call home through the work taking place in our building and out in the field. That means building an empowered team. Learn more about our values and work towards greater inclusion, diversity, equity, and accessibility in our current statement and action plan.

The San Diego Natural History Museum is an Equal Opportunity Employer. Are you looking for volunteer opportunities instead? View our current needs.

About the Museum: The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a private not-for-profit scientific organization incorporated in 1874. The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment. Within the Museum, the Biodiversity Research Center of the Californias (BRCC) encompasses all scientific research, collections, and resource management activities.

About PaleoServices: Within BRCC, the Department of PaleoServices specializes in working with external clients to fulfill their needs in paleontological resource management. The focus of PaleoServices is on the recognition, recovery, and preservation of the significant and unique paleontological resources (fossils) that provide critical direct evidence of the rich biological and geological history the greater southern California region. For general information about our paleontology mitigation program, please visit: https://www.sdnhm.org/science/consulting-services/paleo-services/

This position performs administrative activities in PaleoServices and provides assistance to the Director of PaleoServices and the BRCC Contract Manager.

Administrative Assistant Job Responsibilities: 

  • Providing administrative support to ensure efficient operation of DPS.
  • Preparing and submitting initial compliance documents to lead agencies.
  • Coordinating submittal of various monthly updates and progress reports to clients.
  • Calculating mileage reimbursements and per diem for billing purposes and adding to contract balance spreadsheets for invoicing.
  • Compiling information on fossil preparation and curation hours/budgets and distributing to staff.
  • Tracking records search requests and other one-time invoicing projects and ensuring that invoices are prepared and submitted to clients.
  • Scheduling regular Departmental meetings and taking meeting notes on an as-needed basis.
  • Maintaining and updating guest list for annual PaleoServices Open House, overseeing preparation of guest invitations, and coordination of Open House event with Special Events staff and vendors.
  • Preparing/reviewing/submitting Departmental purchase requests and coding.
  • Maintaining supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.

Administrative Assistant Skills and Qualifications:

  • At least 1 year of administrative experience, including reporting, writing, process management skills. The cover letter should clearly articulate this experience.
  • Strong organizational skills.
  • Demonstrated commitment to diversity and ability to effectively work with a diverse range of people.
  • Proven team player with good communication skills and customer service skills who is approachable, responsive, trustworthy, professional, and positive.
  • Working knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat.
  • Academic or avocational experience in natural history is preferred.


The pay range for this position is $16 to $18/hour. The position is part-time, up to 29 hours/week, and accrues vacation and sick time. The position is not eligible for health insurance nor retirement benefits. However, employment does allow for free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please submit resume and cover letter (including salary expectations) to Tom Deméré (tdemere@sdnhm.org). No phone calls or drop-ins, please.

 

Love nature? Then you’re going to love The Nat.   

The San Diego Natural History Museum is seeking an Annual Fund and Stewardship Coordinator whose attention to detail and commitment to donor stewardship will help the development team raise funds to support our mission to preserve nature and biodiversity in this amazing place we call home.   

This position is responsible for coordinating all gift processing activities, managing the Annual Fund, managing donor stewardship events, and supporting the development department. The successful candidate must demonstrate superb attention to detail and strong writing and project management skills. This position reports to the Senior Director of Development and Grants. 

Principal duties and responsibilities: 

 1. Coordinate all gift processing activities- 35% 

  • Processes all donations daily (gift entry, acknowledgements, and donor recognition) via Altru; works closely with Database Administrator to ensure accurate entry of gift information. 
  • Produces thank you letters and manages the acknowledgement process; work closely with Development Officers and program staff to ensure accurate, personalized and timely acknowledgements. 
  • Sends daily gift reports.  
  • Prepares weekly donor call list report for CEO and Development Officers. 
  • Organizes all gift information for the physical and cloud-based donor files. 
  • Tracks outstanding pledges and monitor pledge payment activity and reminders. 
  • Updates constituent records, including e-mail addresses, address changes, relationships, attributes, etc. as new information is received from donors. 
  • Tracks donor recognition names and requirements; helps track that all donor signage and printed materials are accurate and updated online and in the Museum. 
  • Recommends updates for policies and procedures related to gift processing activities. 

 2. Plan, design and implement the Annual Fund- 35% 

  • Plans, organizes and implements the Museum’s annual fund program, including traditional mail and digital giving activities, with a goal of acquiring new donors for the Museum.  
  • Writes all annual fund pieces, including appeals and thank you letters (direct mail and digital). 
  • Coordinates appeal focus and content with IA management and program area managers. 
  • Works with the Database Administrator to segment and track all mailings via Altru. 
  • Works closely with the Communications team to produce creative and successful traditional mail packages, digital campaigns, and other materials. 
  • Works with outside vendors to facilitate production and mailing of print pieces and other items. 
  • Manages digital giving content. 
  • Manages recurring giving program. 
  • Manages Staff giving program and staff payroll contribution deductions.  
  • Manages the annual fund budget of revenue and expenses. 
  • Works with Museum store and Visitor Services to track round-up donations.   
  • Creates and sends annual tax summaries for recurring and staff donors. 
  • Tracks national annual fund and online giving trends and makes recommendations. 
  • Attends regular meetings of counterparts at other organizations to stay aware of local trends. 

 3. Manage Donor Stewardship Events- 25% 

  • Works with the development team to plan stewardship events for various donor groups (Leadership Circles, Live Oaks Society, Behind the Scenes Tours, Trips, Receptions). 
  • Researches, plans, and executes all aspects of development events and trips, both in person and virtual. 
  • Reserves dates and spaces on Museum calendar; creates event work orders and determines vendor needs with the Special Events team. 
  • Works with the Database Administrator to segment and plan invitations. 
  • Writes invitation text (physical or digital, depending on event) and works with communications team to design invitation package as needed. 
  • Manages the RSVPs via Altru. 
  • Manages check-in/registration the day-of the event. 
  • Coordinates event thank you letters (post event). 
  • Tracks gifts-in-kind (event catering, in coordination with Special Events team). 

 4. Institutional Advancement general support- 5% 

  • Assists with in person and virtual development and membership events as needed. 
  • Assists with other Museum department events as assigned. 
  • Actively participates in regular Museum and department meetings. 

Your Qualifications:  

  • Bachelor’s degree preferred; an equivalent combination of education and experience may be substituted. 
  • Two years professional nonprofit fundraising experience. 
  • Must have knowledge of gift processing, event planning, and annual fund programs. 
  • Constituent Records Management (CRM)/prospect database experience is required, Altru experience preferred.  
  • Experience with Microsoft Office software, including Word, SharePoint, Excel, Teams, and Outlook, is required. 
  • Record of successful experience in activities requiring customer service and/or donor relations. 
  • Ability to manage projects: complete projects accurately and completely concurrent projects within deadlines.  
  • Strong organization and time management skills. 
  • Excellent communication skills, both written and verbal. 
  • Ability to work well independently and within a team environment. 

This is a full-time, exempt position with benefits such as health insurance, vacation, sick-time, 14 paid holidays, free admission into all of Balboa Park’s museums, and more.    

The salary for this position is $20-22 per hour for a 40-hour per week schedule. This position is required to work on site in Balboa Park no less than four days per week, with the option to work remotely one day per week.  

Ready to apply? Please submit a single PDF file containing your cover letter, resume, and two writing samples by October 18, 2021 to klee@sdnhm.org with the following subject: Coordinator Application from (Insert Your Name)

A little more about us.    

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic plan, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation. sdnat.org  

 

 

Love nature? Then you’re going to love The Nat.  

The San Diego Natural History Museum is seeking an Assistant Director of Development who will raise funds to support our mission to preserve nature and biodiversity in this amazing place we call home.  

The Assistant Director of Development is focused on expanding philanthropic revenue and deepening donor relationships.  Responsibilities include managing a portfolio of 85-100 individual donors and overseeing the Leadership Circles program. The position reports to the VP of Advancement and is an integral member of the development team.

Your Day-to-Day Work 

  • Manages a portfolio (85-100) of individual donors and prospects.
  • Develops identification, cultivation, solicitation and stewardship strategies for new and current donors and prospects.
  • Plans and implements customized cultivation and stewardship activities for portfolio, including reporting, meetings, tours, and other appropriate activities.
  • Actively participates in The Nat’s 150th anniversary capital campaign.
  • Writes LOIs, grant proposals, cover letters, prepares budgets, and compiles requested information to create complete solicitation packages.
  • Thanks donors in personal, thoughtful, and creative ways.
  • Writes and manages monthly major gift donor stewardship email. 
  • Tracks organizational funding priorities and keeps current on Museum strategic priorities and departmental programs.
  • Strategizes with the Museum CEO and the development team to determine fundraising and stewardship strategies for prospective and current donors.
  • Sends timely contact reports and gift alerts to Museum team.
  • Manages the Leadership Circles individual giving program ($1200-$5000).
  • Develops and writes Leadership Circles materials, including stewardship and solicitation pieces.
  • Works closely with the Stewardship and Annual Fund Coordinator to plan and organize stewardship events.
  • Keeps physical and electronic donor files up to date.
  • Through research and best practices, identify, cultivate and solicit individuals for general operating support, program support and planned giving, rooted in our organizational case for support
  • Perform other duties and participates in special projects as needed.

What You Bring  

You are results-oriented with excellent writing and organizational skills. You love talking to people and presenting philanthropic opportunities. You are a self-starter and a team player with energy, enthusiasm, and flexibility. You love to find new ways to engage and connect with people and stimulate their curiosity.

  • Bachelor’s degree preferred.
  • 3-5 years professional nonprofit fundraising experience, with experience soliciting current and prospective individual donors.
  • Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
  • Demonstrated ability to resolve problems.
  • Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
  • Ability to work well independently and within a team environment.
  • Demonstrated organizational and time management skills.
  • Ability to complete projects accurately and completely within deadlines.
  • Experience with Microsoft Word, Excel, Outlook is required.
  • Experience with Raiser’s Edge, Altru or other constituent records management database systems is preferred.

This is a full-time, exempt position with benefits such as health insurance, vacation, sick-time, 14 paid holidays, free admission into all of Balboa Park’s museums, and more.  

Salary is $58,000-$63,000, commensurate with experience. Applicants should send a resume, cover letter, and three writing samples that highlights relevant skills to ebates@sdnhm.org by October 15, 2021.  

A little more about us.  

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic plan, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation. sdnat.org

 

The AV Department is seeking a self-motivated, technically knowledgeable person with a willingness to learn to support institutional audio/visual  needs. The ideal candidate will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

This position requires at least partial weekend availability. Some holidays and evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

Operate and maintain theater: 

  • Operate theater for daily films and events (lectures, film festivals, corporate events, etc…)
  • Basic maintenance and troubleshooting of theater system

Maintain Exhibits AV elements: 

  • Intermediate maintenance and troubleshooting of AV elements.

General AV support: 

  • Use and update SDNHM ticketing system for everyday support requests
  • Assist both internal and off site users with any AV needs
  • Intermediate maintenance and troubleshooting of AV equipment.

Skills and Qualifications:

  • At least 2 years of AV experience
  • High School Diploma or GED and 2+ years’ experience in a related field.

Position pays $18/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please send resume and cover letter to amckee@sdnhm.org. No phone calls or drop-ins please.

 

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

Major Responsibilities:

  • Follow Museum and Department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Follow appropriate procedures for serving alcohol. (T.I.P.S., L.E.A.D., ServSafe)
  • Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
  • Other duties as assigned.

QUALIFICATIONS:

  • 2+ years of restaurant bartending experience and/or banquet bartending experience preferred.
  • Must possess valid food handler card or willing to get in first (30) days of employment.
  • Strong math aptitude.
  • Comfortable dealing with a wide array of guests and customer service situations.
  • Must be T.I.P.S, L.E.A.D., ServSafe certified or willing to get in first (30) days of employment.
  • If hired a (Live Scan) background check will be required.


Position pays $16/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
This is a part-time/as-needed position. 

Please send resume and cover letter to events@sdnhm.orgNo phone calls or drop-ins please.

 

The San Diego Natural History Museum is looking to hire a part-time collections assistant to help with work and research in the Botany Department and the SD Herbarium.

Position Summary:

The Botany Collections Assistant assists the Curator of Botany and Botany Collections Manager to perform a variety of both technical and routine duties in order to improve the quality of the botanical collection’s care and management especially those related to the execution of botanical grants and contracts. The primary responsibility of the incumbent will be to image and database herbarium specimens and assist with data management associated with the collections.

Major Responsibilities:

  • Specimen Digitization: specimen imaging and processing. Activities include: imaging scientific specimens by taking high resolution photographic images of herbarium sheets, database entry of specimen information, and processing image files for use by consortial databases and websites
  • Database Functions: utilize information system to support stewardship of botanical collections and research projects. Activities include: conducting database searches for research, conservation, and grant/contract needs, performing database entry of specimen collection information
  • Physical Curation: improve herbarium collection quality and storage. Activities include: filing specimens into the herbarium, accessioning new specimens into the collection, pest management procedures, repairing damaged specimens, improving specimen storage by implementing current housing practices and protocols
  • Collections Management: facilitating collection growth and improve use of collection. Activities include: processing specimen exchanges with other herbaria, packaging and sending approved specimen loans to researchers in a timely manner  
  • Research Assistance: helping the Curator or Collections Manager with botanical research endeavors. Activities include: scientific literature searches, taxonomic research

Qualifications:

  • High School Diploma or GED
  • Generalized familiarity with computers, photography, keyboarding, and plant taxonomy.
  • Minimum of 3 months of experience working with biological collections (preferred).

Time Commitment:  candidates must be able to commit to at least 20 hours per week, but are unlikely to be asked to work more than 29 hours per week.

Pay:  $18/hour

To Apply:  Please submit a cover letter outlining your interest in the position, résumé, and three references to hr@sdnhm.org . Applications will be reviewed beginning October 1 and will continue until the position is filled. 

 

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

This position requires Saturday and Sunday availability. Holidays and some evenings are required.

MAJOR RESPONSIBILITIES:

  • Provide consistent and excellent customer service to visitors, members, and staff.
  • Prepare and serve food, beverages and snacks. This includes operating a traditional expresso machine.
  • Assist in the kitchen, as needed, in the preparation of food according to the instructed recipe, as well as packaging and labeling of items for sale.
  • Oversee Cafe equipment and its proper use
  • Operate POS cash register and maintain accurate cash drawer through shifts
  • Keep a clean well stocked café and retail space, and be able to describe all items you offer
  • Keep track of current stock levels for all items in use. Restock as needed.
  • “Clean as you go” for each work station
  • Change trash as needed. Clean tables and sweep dining area as needed.
  • Promote and maintain a safe and clean environment for co-workers and guests
  • Participate in departmental meetings and contribute to a positive team environment
  • Other duties as assigned

QUALIFICATIONS:

  • High School Diploma or GED
  • Must possess valid food handler card
  • Capable of serving alcoholic beverages only to guests over 21 years of age.
  • The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
  • Professional demeanor, reliable, and hardworking
  • A background in customer service, hospitality, or retail with experience in cash handling is desirable
  • Familiarity with Balboa Park a plus
  • Must be able to communicate verbally for the majority of each shift
  • Ability to learn processes, procedures and information quickly
  • Physical requirements & demands to successfully perform the essential function of the job include:

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position pays $16/hour plus tips. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please send resume and cover letter to hr@sdnhm.org

No phone calls or drop-ins please.

 

 

Love nature? Then you’re going to love The Nat.    

The San Diego Natural History Museum is seeking a Campaign Manager who will organize our 150th anniversary capital campaign to preserve this amazing place we call home.   

The Campaign Manager is focused on keeping the campaign on schedule and progressing with a high level of visibility and momentum that engenders a sense of excitement, optimism and confidence in achieving the campaign goal. The successful candidate must demonstrate superb attention to detail and strong project management skills. The position reports to the VP of Advancement and is an integral member of the development team. 

Your Day-to-Day Work  

General

  • Manage the master campaign calendar
  • Provide clear lines of communication with all other museum departments.
  • Administer the campaign budget.
  • Prepare regular reports on campaign progress for staff, volunteers, and board.
  • Manage campaign record keeping, including database (Altru) and electronic files.
  • Oversee the preparation and distribution of printed and electronic campaign materials and information.
  • Coordinate all volunteer campaign committee meetings and activities.
  • Manage all internal campaign meetings, including calendaring, taking notes, and following up on action items.
  • Coordinate all campaign-related consultant and vendor relationships.

Prospect and donor management

  • Conduct prospect identification and research utilizing iWave and other prospect research services; keep records updated in Altru.
  • Work closely with development team to identify prospects for the campaign and track strategies and timelines for moving them toward solicitation.
  • Coordinate meetings with donors and prospects. Handle all meeting details, including reservations, coordinating schedules for visits/tours, confirming appointments, sending advance information.
  • Prepare materials needed for donor meetings and events, includes profiles, talking points, agendas, and campaign materials. Ensure donors are thanked appropriately and receives the materials or follow up action promised.
  • Coordinate with the other development staff to make sure that the all contact with campaign donors is coordinated so as not to conflict with other operating fundraising efforts.
  • Oversee management of community campaign
  • Manage online and direct mail communications.

Gift Acknowledgement, Stewardship and Recognition Activities

  • Work with Stewardship Coordinator to make sure that each gift is credited appropriately in Altru and Intacct.
  • Track all on-going pledge payments and reminders.
  • Manage the timely acknowledgment of campaign gifts.
  • Write, edit, and manage all campaign policies, including gift agreements.
  • Manage all donor recognition activities, including tracking, signage, and naming conventions.
  • Manage all campaign stewardship activities, including regular reports (both digital and printed)
  • Plan and implement cultivation and recognition events
  • Ensure that all data and communications is recorded, up to date and accurate

Communication and Public Relations

  • Collaborate with the Communications team to coordinate campaign communications. This includes printed materials, web, e-newsletter, social media, and other digital efforts.
  • Manage all digital assets, including campaign website.

What You Bring   

You are results-oriented with amazing organizational skills. You love digging into the details and setting up systems. You are a self-starter and a team player with energy, enthusiasm, and flexibility.

  • Familiarity with non-profit setting
  • Two years of professional experience in a development office
  • Experience managing capital campaigns
  • Experience in scheduling and staffing donor calls and conducting follow up and stewardship
  • Demonstrated success in managing complex projects
  • Experience with prospect research and moves management
  • Ability to work independently and cooperatively
  • Excellent interpersonal, analytical, and organizational skills, capable of working effectively with board members, staff members, volunteers, and donor/prospects
  • Knowledge and proficiency at an intermediate or higher level of Microsoft Office, Zoom, Microsoft Teams, SharePoint, and a donor database, preferably Altru.
  • Attention to details and accuracy
  • Superior verbal and written communication skills
  • Professional and courteous presence, on phone and in person, ability to work with a wide variety of people, ease in initiating contacts with other groups

Applicants should submit to a writing sample, resume, and cover letter to ebates@sdnhm.org that highlights your relevant experience and accomplishments, as well as the transferable skills you would bring to the Nat.

This is a full-time, temporary position (through December 31, 2024) and includes benefits such as health insurance, sick time, paid vacation, and 14 paid holidays. $21-22/hour. This position is required to work on site in Balboa Park no less than three days per week, with the option to work remotely two days per week. 

A little more about us.   

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic plan, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation. sdnat.org 

 

ORGANIZATIONAL BACKGROUND

The San Diego Society of Natural History was founded in 1874 by a handful of citizen-naturalists and is the oldest scientific institution in southern California, and the third oldest west of the Mississippi.

The Mission of the San Diego Natural History Museum is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.

The Museum has a collection of more than 8 million research specimens and conducts research in the areas of paleontology, entomology, herpetology, ornithology, mammalogy and botany. We provide educational opportunities to over 100,000 children each year and close to 400,000 people visit our exhibitions each year. The Museum operates an onsite gift shop and a café offering bar services, and also has over 700 active volunteers who serve in our research and education programs.

The Museum is located in historic Balboa Park and houses over 8500 square feet of exhibition space and a 300-seat 3D theater.

The San Diego Natural History Museum strives to provide a stellar experience for our visitors, volunteers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the supervision of the Controller, the contract billing and payroll administrator is responsible for full cycle accounts receivable, ensuring that client invoices are correct, accurate, and delivered to the client in a timely manner, and managing the collection aspect of accounts receivable.  Also responsible for processing semi-monthly payroll, reviewing timesheet data, and payroll journal entries. Other accounting duties include account reconciliations, and maintaining financial reports, records, and general ledgers.  

GENERAL RESPONSIBILITIES:

  • Review client contracts to understand all necessary information, including billing and payment terms
  • Create client invoices and track outstanding receivables
  • Collection of past due client balances
  • Enter and maintain client contract details and create billing schedules in Sage Intacct accounting software
  • Ensuring all invoices are up to client standards
  • Process semi-monthly payroll using ADP Workforce Now
  • Prepare, review, and post journal entries and reconcile general ledger accounts
  • Responsible in analyzing transactions, explaining variances, preparing schedules, completing reconciliations and providing support for annual financial audit and budgets
  • Assist with implementing new automated systems and data conversions
  • Prepare monthly financial reports for museum managers and work with managers on budgeting and cost management
  • Assist Controller with daily, monthly, and year-end operations of the accounting department and provide accounting support for other job duties as assigned

CANDIDATE PROFILE:

  • Bachelor Degree in accounting from four-year College or University or equivalent work experience
  • Minimum of three years of accounts receivable experience
  • Experience with payroll processing, preferably using ADP Workforce Now
  • Passionate about providing an excellent customer service experience to clients
  • Knowledge of Sage Intacct and automated expense management systems a distinguishing factor
  • Strong general ledger experience, with excellent knowledge of Generally Accepted Accounting Procedures (GAAP)
  • Superior attention to detail and ability to insure compliance with internal policies and procedures
  • Strong written and oral communication skills

Hourly range $28.85 - $31.25. Annual Salary Range: $60,000 - $65,000 based on experience

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to gsantos@sdnhm.org.

NO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.

 

The People and Culture Coordinator provides a wide variety of Human Resources-related support including but not limited to onboarding for new employees, compiling and updating employee records, assisting in recruitment efforts by maintaining up to date job descriptions, posting job ads, screening candidates, coordinating interviews and new hire documents and processes. Responsible for accurate data entry to the payroll systems (and other platforms) and assist with payroll and benefit administration. Works under general supervision with routine activities and when following established policies and procedures. Receives more detailed instruction on new assignments and issues of complex nature. The People and Culture Coordinator reports to the Senior Director of Human Resources.

Essential Functions

  • Screens applicants for current open positions ensuring inclusive and equitable selection.
  • Prepares new hire paperwork and tracks return of all enrollment materials and policy signoffs. Follows up with employees as needed.
  • Coordinates employee background check & verify that hiring managers handle the references.
  • Coordinates and conducts new hire meetings.
  • Assists with the electronic employee record keeping system. Creates new “folders” for new hires, scans and files employee documents on a weekly basis into the system of record.
  • Assists with updating job descriptions as needed.
  • Updates and posts cross-site digital job ads as needed.
  • Acts as liaison with department managers and security for administration of access, ID cards, office plaques and/or name badges process.
  • Assists with safety matters as necessary.
  • Completes employment and payroll verifications within 48 business hours.
  • Organizes and audits all HR department records.
  • Assists in responding to internal and external audits, to subpoenas and unemployment claims in a timely manner.
  • Assists with payroll and benefit administration.
  • Coordinates harassment prevention training for new hires, new managers and keeps track of current employees per regulatory compliance through the Learning Management System (LMS).
  • Provides support to Senior Director of Human Resources on miscellaneous routine assignments and/or projects.
  • Carries out duties in compliance with established Museum policies.
  • Other duties as assigned.

Qualifications

  • You are committed to promoting and enhancing equity, diversity, and inclusion at the Museum.
  • High School Diploma or equivalent required. Bachelor’s degree or 4 years of demonstrated administrative experience preferred
  • Minimum 1-2 years’ experience in Human Resources, or related field, is required. Human Resources Management Certificate, preferred.
  • Ability to understand Federal and State employment laws required.
  • Strong computer skills required, including word processing, database and spreadsheet experience (i.e., MS Office).
  • Attention to detail and accuracy is crucial.
  • Must be well organized, accurate, thorough and able to monitor work for quality.
  • Ability to handle multiple tasks with the ability to prioritize required.
  • Must be able to effectively interact and communicate with people of diverse backgrounds, cultures, and personalities. Strong interpersonal skills are a necessity.
  • Ability to maintain a high degree of discretion, diplomacy and confidentiality a must.

This is a full-time position (up to 35 hours per week) with benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Applicants should submit a resume and cover letter that highlights your relevant experience to Human Resources (igarcia@sdnhm.org). 

Salary range: $20 - $22 per hour

 

Reporting to the Director of Experience Design, the Exhibition Designer will be responsible for the production of schematic, conceptual and final design CAD drawings that support the content and messaging of visitor centered exhibitions. The Exhibition Designer also works closely with staff in Exhibits and Marketing to generate and present graphics as the lead for exhibit graphics design. This individual will also coordinate and support exhibit fabrication, installation and remedial work.

MAJOR RESPONSIBILITIES:

  • Supports the Director of Experience Design in strategic and vision activities in collaboration with Exhibits staff to help determine and evaluate exhibit themes, target audiences, and planned location of exhibits.
  • Act as lead designer on exhibition graphics, work with the Content Developer and Marketing Department to design and produce delegated exhibition graphics.
  • Work with the Exhibit Content Developer to generate and evaluate designs in support of the exhibition content, main ideas, messaging, and stories.
  • Oversee and communicate the production schedule for exhibit elements, graphics, and the exhibit installation.
  • Prepare conceptual, schematic and final drawings for future exhibits, working closely with the Exhibits Team to determine general look and feel, materials and finishes through to detailed construction drawings.
  • Design exhibition floor plans, furniture, components, and interactives in compliance with ADA and building code best practices.
  • Produce 3D renderings and scale models to be used as collaborative spatial planning tools to help provide a common vision to guide final designs.
  • Create deliverables for presentations to exhibitions team, Executive Management, and other project stakeholders.
  • Work with the Director of Experience Design, Exhibits Fabricator, and Exhibit Project Coordinator to develop and manage exhibition budgets, installation schedules, and tracking project progress.
  • Produce detailed dimensioned drawings for individual exhibit components such as exhibit display cases, interactives and themed elements.
  • Work closely with the Exhibit Fabricator to determine best materials and methods of fabrication and prototypes.
  • Help procure materials and coordinate work with outside vendors and contractors for exhibitions.
  • Work with the Exhibit Maintenance Technician to resolve and implement remedial & maintenance modifications to exhibit elements.  
  • Oversee and participate in the installation of exhibitions.
  • Other duties as assigned.

QUALIFICATIONS:

  • Knowledge of exhibition development, design, fabrication, and installation best practices.
  • Broad set of design skills to select exhibit color palettes, furniture, materials and finishes

  • Ability to produce both 2-D and 3-D computer rendered architectural drawings, floorplans, drawings, scale models and full-size mockups.
  • Experience working with and helping produce component spreadsheets and installation schedules.
  • Working knowledge of office computer software including in-Design, Adobe Creative Cloud, SketchUp, Word, Excel, and Outlook.
  • Proven ability to work on multiple projects in a collaborative environment with tight timelines.
  • Have a positive attitude and collaborate with the rest of the Museum team and its partners.
  • College degree and two or more years of museum exhibit work experience; or four years of equivalent experience.
  • Bi-lingual (desired).

 

Applicants should submit a resume and cover letter that highlights your relevant experience to hr@sdnhm.org. Review of resumes will begin on August 9, 2021.

Rate: $21 per hour (non-exempt)

Reporting to the Director of Experience Design, the Exhibition Technician is a temporary position (October 2021 through April 2022) that will support preparation, fabrication and installation for exhibitions at the San Diego Natural History Museum, including a new exhibit focusing on the Baja California Peninsula. The position will work closely with all members of the exhibits team and other departments as needed.     

MAJOR RESPONSIBILITIES:

  • Prepare gallery spaces for new exhibitions by safe and careful removal of old exhibit elements and temporary partition walls.
  • Prepare wall surfaces and paint gallery walls. Repair or replace baseboards and restore flooring as needed.
  • Help fabricate, install and paint new temporary gallery partition walls and other large exhibition architectural features.
  • Fabricate, assemble and install a wide variety of individual exhibit components such as pedestals, display decks, dioramas, exhibit cases and interactive exhibits.
  • Work closely with the exhibits team to help fabricate exhibit elements including realistic sculpted models and other larger thematic props.
  • Be able to help securely install floor, wall or ceiling mounted objects utilizing a wide variety of hardware and tools.
  • Safely load and unload deliveries of exhibit materials from trucks at Museum loading dock or help deliver or retrieve items from storage at the Museum’s offsite warehouse.
  • Occasionally help with general exhibit projects and maintenance in existing exhibition galleries.
  • Work with Exhibits staff to resolve and implement remedial & maintenance modifications to exhibit elements.  
  • Oversee and participate in the installation of exhibitions.
  • Other duties as assigned.

POSITION REQUIREMENTS:

  • Proven experience with Museum or Gallery exhibits fabrication and installation including object handling and mounting techniques.
  • Working knowledge of safe power tool operation and work place safety procedures.
  • General computer skills and familiarity with Microsoft Office software.
  • Be capable of long periods of physical work occasionally lifting up to 50lbs and ability to perform work from ladders and or scissor lift platform.
  • Have a current California driver’s license, clean driving record and the ability (or willingness to be trained) to operate a scissor lift work platform.
  • Be self-motivated and able to work collaboratively.

 

Applicants should submit a resume and cover letter that highlights your relevant experience to Ingrid Garcia, Sr. Director of Human Resources (igarcia@sdnhm.org). Review of resumes will begin on September 10, 2021.

Rate: $16 per hour (non-exempt)

 

The Lead Educator directs natural science classes for grades 4-8 for participants in the School in the Park (SITP) program. This unique program funded by Price Philanthropies will provide weeklong science education experiences to select area students.

The Lead Educator will also be responsible for driving the development of youth and community based outdoor curriculum and programming. This includes overseeing the Museum’s Outdoor Access Fund programs, working with education team and volunteers. This position reports to the Senior Education Manager.

 MAJOR RESPONSIBILITIES:

  • Serve as lead educator for School in the Park program and collaboratively teach with Museum Educator & Program Coordinator.
  • Work collaboratively with School in the Park staff to address the goals and needs of the students and program.
  • Supervise the Museum Educator & Program Coordinator: oversee plan of work, assign duties, and approve time sheet.
  • Adhere to both SITP and Museum policy and procedure to include the education department’s standard operating procedures and behavior management policy. Keep up to date with proficiency in classroom technologies to align with SITP initiatives.
  • Work with the volunteer group The Canyoneers to manage the school-based hiking program, Outdoor Access Fund. Develop new content for hikes and facilitate trainings.
  • Develop outdoor/environmental education curriculum.
  • Support summer camp program leading up to its start in June with curriculum develop and training. Teach summer camps.
  • Evaluate curriculum and work with stakeholders, Museum educators and teachers to get feedback.
  • Work with Marketing and Communications Department to create the monthly the Nat’s outdoor e-news letter.
  • Ability to work occasional nights and weekends.
  • Other duties as assigned.

 QUALIFICATIONS:

  • Minimum of two years of experience teaching in informal or formal settings. Teaching credential a plus.
  • Background in environmental education desired.
  • Demonstrated experience writing and developing curriculum.
  • Highly organized, attention to detail.
  • Excellent oral and written communication skills.
  • Knowledge of Next Generation Science Standards a plus.
  • Demonstrated commitment to diversity and ability to effectively work with a diverse range of people.
  • Ability and willingness to work both independently and in team environments. 
  • Experience editing video content desired.
  • Ability to provide excellent customer service to a diversity of stakeholders.
  • CPR/First Aid Certified (or willingness to obtain).
  • Bilingual in English/Spanish is a plus. 
  • Must pass background check and Live Scan screening.

 Applicants should submit to cgriffith@sdnhm.org a resume and cover letter that highlights your relevant experience and accomplishments, as well as the transferable skills you would bring to the Nat.  

Rate: $20 per hour

The Museum Educator coordinates and facilitates programs utilizing the Museum’s exhibits and collections to ensure that guests, families and school groups have an exceptional experience. We aim to foster curiosity and a love and respect of the natural world. We use an inquiry-based approach while following current science standards. The Museum Educator must represent the San Diego Natural History Museum (The Nat) while providing an engaging learning environment.

Duties and Responsibilities:

  • Honor and uphold The Nat’s mission statement, policies and expectations.
  • Facilitate youth programs including camps, classes, workshops, tours, and drop-in activities.
  • Manage both large and small groups of students in a classroom, in museum exhibits, and outdoors.
  • Perform daily functions associated with the summer programming (40 hour per week during the month of July).  
  • Provide a secure, safe, and supportive atmosphere for program participants.
  • Organize and conduct innovative educational programs and workshops for museum visitors.
  • Prepare and organize program spaces and materials.
  • Support and communicate with staff and volunteers.
  • Assist with administrative processes to support the effective and efficient flow of programs and department projects, including some documentation and evaluation.
  • Participate and assist in the execution of museum and outreach events.
  • Cleaning and maintenance of program spaces.
  • Other duties as assigned by supervisor.

Qualifications:

  • Coursework or degree in education-related field; and/or 1-2 years-experience facilitating youth-based programming. Previous museum experience a plus.
  • Experience and interest in working with children and families required.
  • Must have knowledge and a passion for environmental science and natural history, as well as a desire to educate children in an engaging way.
  • Must be positive and have a friendly, accessible manner to help children and families understand the exhibits and programs in the museum.
  • Superior organization skills, strong attention to detail and pro-active problem-solving skills.
  • Must have knowledge in creating, facilitating and generating new ideas for educational experiences. 
  • Must be vigilant about time management.
  • Excellent social and communication skills with the ability to communicate clearly with others, both verbally and in writing.
  • Must be flexible, patient, resourceful and accountable
  • Up-to-date first aid and CPR certification highly preferred.
  • Ability to problem-solve independently and collaborate with others
  • Proficiency in MS Office suite of programs, flexibility to learn instructional technology. Promethean a plus.
  • Fluent in English, both spoken and written form; Spanish language is a plus
  • Must be able to work in a highly collaborative, fast-paced work environment, as well as being able to work independently and in a team. 
  • Must be able to meet physical demands of job to include walking, standing, bending, kneeling and lift and move objects.
  • Must be able to work flexible hours including occasional weekends.
  • Must pass background check and Live Scan screening.

Rate: $16 per hour (non-exempt)

Contact:  Email cover letter and resume to hr@sdnhm.org

 

The Department of Paleontology at the San Diego Natural History Museum has an opening for paleontological field monitor. This position will be part-time temporary, as needed (0 – 29 hours per week). All work is funded through contracts.

The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a private non-profit scientific organization incorporated in 1874. The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.

Within the Museum, the Department of PaleoServices specializes in paleontological resource management. Our focus is on the recognition, recovery, and preservation of the significant and unique paleontological resources that occur in the greater southern California region.

Major Responsibilities:

  • Field monitoring of active mass grading, trenching, and other excavation activities into potentially fossil-bearing sedimentary rocks (Cenozoic and upper Mesozoic marine and/or non-marine rock units) in the greater southern California region.
  • Field monitor will work in close proximity to heavy equipment and be expected to work safely, to collect unearthed fossils, and to record relevant stratigraphic and taphonomic data.
  • Field monitoring can include working at distant locations for a week at a time, with commensurate reimbursement of per diem and mileage.
  • Opportunities for field survey work and fossil preparation are also possible.
  • Scheduled work hours are typically between the hours of 7 am to 3 pm Monday through Friday; however, work may also occur at night or on weekends.

Qualifications:

  • A minimum of a B.S. in Geology or a related discipline with an emphasis in paleontology.
  • Experience in field paleontology and stratigraphy is preferred.
  • Must be able to lift at least 50 lbs
  • Have a valid Driver’s License and a clean driving record.

For general information about our paleontology mitigation program, please visit http://www.paleoservices.org

Please submit resumes and cover letter including salary expectations to hr@sdnhm.org. No phone calls or drop-ins, please.

Compensation: $20.09 to $25.00/hour depending on experience and qualifications.

Applications are invited for four (4) paid undergraduate student positions in the Department of Paleontology at the San Diego Natural History Museum (The Nat). This is the third year of this immersive apprenticeship program to provide students with Museum-based experience in fossil preparation, identification, and curation.

Objectives & Duties:

Specific fossil preparation tasks to be taught will include mechanical preparation of invertebrate and vertebrate fossils using static hand tools and pneumatic tools; wet screening of sediment samples to concentrate micro-invertebrate and micro-vertebrate fossils; consolidation of fossils using various chemical consolidants; and construction of fiberglass-reinforced plaster support cradles for vertebrate fossils.

Specific curation tasks to be taught will include: microscopic “picking” of wet-screened sediment concentrate for micro-invertebrate and micro-vertebrate fossils; general sorting and taxonomic identification of invertebrate and vertebrate fossils; organizing sorted fossils into individual species lots and placing in archival specimen trays, plastic vials, glass vials, and/or gel capsules; entering collection locality and specimen identification information into the SDNHM Paleontology Collection Database; writing locality and specimen tracking numbers on catalogued fossils; placing organized, trayed, catalogued, and numbered fossils into steel drawers and storage cabinets in The Nat Paleontology Collection.

Examples of fossil specimen projects to be worked on as part of the internship include: late Pleistocene terrestrial and marine microvertebrate fossils from coastal southern California; early and middle Pleistocene terrestrial macrovertebrate fossils from inland southern California; late Pliocene and late Miocene marine invertebrate and vertebrate fossils from coastal and inland southern California; middle Miocene terrestrial vertebrates from coastal southern California; middle Eocene terrestrial vertebrate fossils from coastal southern California; and late Cretaceous marine invertebrate fossils from coastal southern California.

Schedule:

The apprenticeship program will involve up to 12 hours of work per week over a total period of 20 (twenty) weeks (September 2021 through January 2022). Compensation will be $16.00 per hour.

Qualifications:

To be considered for this position, applicants must be full-time students in the final two years of an earth science undergraduate degree program (or equivalent).

Applicants should submit a cover letter/email, a succinct statement (250-500 words) detailing course work completed and scientific interests, and the names and contact information for two faculty references. Please submit materials to Thomas A. Deméré (tdemere@sdnhm.org) by September 20, 2021.

Starting Date: As soon as September1, 2021.

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills as part-time/as-needed Security Officers.  Security Officers are expected to uphold Museum rules and regulations by patrolling, observing, and reporting to the Facilities Supervisor and Senior Director of Operations. Security Officers are also expected to set the example for Museum safety and stellar customer service, and assist Museum guests, employees, and vendors during emergency situations.

Areas of responsibilities include:

  • Patrol, observe, and report to Facilities Supervisor and Senior Director of Operations.
  • Provide a high level of customer service and assistance to all Museum guests, staff, volunteers, and vendors.
  • Maintain a strong working knowledge of Museum policies and procedures, enforcing them with guests, staff, volunteers, and vendors as needed.
  • Document daily actions and situations in a Daily Log.
  • Respond to complaints and/or requests for assistance and evaluate appropriate course of action.
  • Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.)
  • Assist with building access and receiving/deliveries.
  • Perform other duties assigned by Facilities Supervisor and Senior Director of Operations.

Qualifications:

  • Previous security experience at a cultural institution is preferred
  • Excellent customer service skills with the ability to maintain a professional and calm demeanor in a challenging, dynamic environment with all types of guests, staff, volunteers, and vendors.
  • Strong communication skills with attention to detail.
  • Must be able stand for long periods of time, respond quickly and communicate verbally for the majority of each shift.
  • Ability to perform crowd control by providing clear guidance and direction
  • Current Guard Card certification through BSIS
  • Current CPR/AED/First Aid Certification
  • Proficient in Microsoft Word, Excel, Outlook, and Teams.
  • Bilingual preferred

This is a part-time/as-needed position. Friday availability is currently highly desired.

Position pays $16/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please send resume and cover letter to hr@sdnhm.org.  No phone calls or drop-ins please.

 

Love nature? Then you’re going to love The Nat.  

The San Diego Natural History Museum is seeking a Science Communications Manager that will bolster our mission to preserve nature and biodiversity in this amazing place we call home.  

This is a brand-new position at the Museum and part of our strategic plan to lead with our science—science we’ve been doing for nearly 150 years. The role will grow and build upon existing communications efforts to raise awareness of the museum’s conservation and research work; generate participation in community science and environmental education programs; and get people excited to learn about and protect this unique region.  

Part field reporter, part science writer, part publicist, the Science Communications Manager will develop content for various communications channels, manage campaigns around community science events, and assist with media announcements around research papers or discoveries. This is a mid-level role that is a key part of the museum’s content/PR team (currently two people). 

Your Day-to-Day Work 

  • Assist with development of annual content strategy and identify opportunities for communications campaigns and news stories. The role will follow the direction of The Nat’s strategic plan and editorial vision, which includes but is not limited to showcasing the unique biodiversity of our region, demonstrating how people can support wildlife, sharing practical applications of the museum's research, and addressing current issues such as climate change, biodiversity loss, and environmental equity.   
  • Take complex concepts and develop them into accessible and compelling stories across a variety of media and platforms, including but not limited to blogs, web pages, enewsletters, social media posts, videos, and media pitches. The stories will be scientifically accurate and grounded in fact, but may be playful or moving as the subject matter requires.  
  • Generate media coverage for the research and conservation work of museum staff by developing and maintaining strong working relationship with key science reporters, and writing press materials, pitching media, and serving as a media liaison.  
  • Write and project-manage email newsletters focused on outdoor programs and science news.   
  • Plan and execute communications and marketing plans for community science programs like Healthy Canyons and City Nature Challenge and other key projects such as Canyoneer hikes.  
  • Serve as one of several copy-editors for all museum communications.   
  • Plan, organize, coordinate, and report on multiple projects, often under tight time constraints. 

What You Bring  

You’ll need to be adept at taking complex scientific concepts and making them accessible to diverse audiences with varying levels of knowledge about natural history. You’ll love to dig deep, ask questions, look past the obvious, and find new ways to engage and connect with people and stimulate their curiosity, because that’s at the core of what we do. You’ll be science pro with great communications chops, or be a fabulous communicator/marketer with a robust understanding of science.  

  • Superior creative writing and storytelling skills, with a mastery of AP style; demonstrated success in writing materials that are equally compelling in long formats (e.g. a press release or blog) as they are in short formats (e.g. a Tweet or short video).  
  • 2+ years of experience in science communications, environmental education, outreach, or a related field preferred.   
  • Knowledge of our region’s unique biodiversity, wildlife conservation, and local environmental organizations.  
  • Strong understanding of social media platforms, trends, and opportunities. 
  • Experience developing and publishing web content using CMS systems and email marketing platforms; UI/UX knowledge and video editing experience a plus. Adept at Microsoft Office suite.  
  • Collegial, and able to communicate clearly, concisely, and diplomatically in written and spoken language with a wide range of people.  
  • Able to prioritize, manage-up, and adhere to deadlines and keep track of multiple projects simultaneously, toggling between big picture strategic work and smaller projects w/ quick turnarounds.   
  • Bachelor’s degree preferred (e.g., B.S. in biology, environmental science, or geological sciences, or B.A. in communications, journalism, or marketing)
  • Fluency in a foreign language, e.g. Spanish, a plus in order to connect to our region’s diverse communities.  

 

The Science Communications Manager will report to the Senior Director of Communications, collaborate closely with the Digital Communications Manager, and partner with many internal departments, including Research, Education and Engagement, and Development. 

This is a full-time, non-exempt position with benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums, and more.  

Salary is $20-22/hour ($41,600-45,760 annually), commensurate with experience. Applicants should send a resume, cover letter, and writing sample that highlights relevant skills to rhandelsman@sdnhm.org by September 30, 2021.  

A little more about us.  

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic plan, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation. 

 

The San Diego Natural History Museum Visitor Services department is seeking an experienced, full-time Visitor Services Coordinator (VSC) to assist with running daily, frontline admissions operations and providing superior customer service to Museum guests at our Admissions Desk, Theater, Museum and exhibit entries. Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates must be dependable, trustworthy, professional, and positive at all times as this position is primarily focused on providing an engaging guest experience while leading a team of Visitor Services department staff.

This position requires Friday through Tuesday availability as well as holiday availability. The San Diego Natural History Museum is not open on Thanksgiving or Christmas Day.

Areas of responsibilities include:

  • Running a multi-associate floor schedule by assessing floor needs, assigning tasks as necessary, and monitoring to ensure a smooth and efficient for both guests and staff. Daily opening and closing procedures which include ensuring the Museum floor is prepared, work stations are stocked, signage is properly displayed, daily sales are reconciled and a daily deposit is properly prepared.
  • Provide consistent and excellent customer service to guests, members, staff, and all other visitors that may come into the Museum.
  • Communicating with other Museum departments as needed.
  • Providing training, guidance, and support to Visitor Services Associates and fellow VSCs by providing the most current information on Museum exhibitions, films, and events as well as Visitor Services department processes and procedures.
  • Stationed at the Admission Desks providing assistance to guests in person, over the phone, or via email with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, receiving donations, selling programs and surveying guests.
  • Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable).
  • Stationed at the Museum’s giant-screen theater, checking tickets, assisting guests with seating, and sanitizing theater seating between films.
  • Encourage guests to maintain COVID safety guidelines.

Required Qualifications:

  • 3+ years of customer service experience
  • 3+ years of credit card/cash handling sales
  • 1+ years of coaching or leading other associates
  • CRM database and/or ticketing software knowledge
  • Strong math aptitude
  • Ability to work and collaborate with a team
  • Comfortable with public speaking and leading a small group
  • Comfortable dealing with a wide array of guests and customer service situations

Preferred Qualifications:

  • Experience working with Altru
  • Ability to speak Spanish
  • Intermediate Microsoft Office skills

This is a full-time, position with benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

The position pays $18.00/hour.

Please send resume and cover letter to edowling@sdnhm.org.  No phone calls or drop-ins please.