The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Assist in kitchen. Prepare food according to the instructed recipe, package and label items for sale, make coffee.
• “Clean as you go” for each work station
• Change trash as needed. Clean tables and sweep dining area as needed.
• Keep track of current stock levels for all items in use. Restock as needed.
• Maintain accurate cash drawer through shifts
• Provide consistent and excellent customer service to visitors, members, and staff
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler
• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
• Professional demeanor, reliable, and hardworking
• A background in customer service, hospitality, or retail with experience in cash handling is desirable
• Familiarity with Balboa Park a plus
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly 

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Custodians to be part of the cleaning crew that daily cleans and maintains the buildings public areas, office areas and collection areas.Also, to assist with daily chores needed by staff. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

Responsibilities include:

• Clean restrooms
• Clean floors
• Trash removal
• Clean windows, exhibit cases
• Dust
• Other duties as assigned

Qualifications:

• Able to lift up to 35 pounds
• 2 years of janitorial experience
• High school diploma or GED
• Able to work weekends and holidays
• Great customer service skills

Qualified applicants please send your resume to hr@sdnhm.org

The San Diego Natural History Museum is looking for a passionate mission supporting and natural history loving individual to be our General Maintenance Technician (“GM Tech”).   This a full-time position, eligible for benefits and will report to and work with the Facilities Director.  The GM Tech’s responsibilities include assisting with the daily general maintenance and upkeep of the approximate 150,000 sq. ft. facility that is located in Balboa Park, as well as a warehouse facility located in Chula Vista, CA.  Issues may range from performing maintenance work at the warehouse to troubleshooting and performing general carpentry, plumbing, or electrical repairs at the Museum. The GM Tech must exhibit outstanding customer service and professionalism in all interactions with Museum staff, visitors, guests, and contractors. Teamwork and excellent communication are critical to this position’s success.

RESPONSIBILITIES INCLUDE

• Perform daily, weekly, monthly, and annual activities that involve routine maintenance and repairs of the Museum and warehouse areas.  This includes assisting the Facilities Director in creating and maintaining a punch list of activities to gauge work being completed and items needing attention.
• Perform preventive maintenance and basic repairs on plumbing and electrical systems.
• Routine cleaning and painting of all equipment and surrounding areas relating to equipment and equipment rooms, and common staff and public spaces. Coordinate assistance when needed with other departments.
• Perform routine “handyman” work and carpentry.
• Perform general cleaning of Museum-owned fleet vehicles, as well as responsible for arranging scheduled maintenance and repairs of vehicles.
• Work with Facilities Director in managing waste and recyclers.
• Manage internal service requests related to building operations via the Museum’s ticket order system in a timely manner. 
• Assist Facilities Director in maintaining and logging HVAC, Generator, and Mechanical, Electrical and Plumbing (MEP) equipment.
• Develop and maintain positive relations with Museum staff, contractors, and sub-contractors through prompt and courteous response to work order requests.
• Maintain computerized or manual equipment logs that detail preventive work performed.
• Order stock and inventory of parts and supplies, as needed.
• Maintain professional appearance and manner at all times while in the complex.
• Assist Facilities Director in managing budget for building operations.
• Manage potential direct reports in the future.
• Occasionally, may need to be available by cell phone, during non-working hours in case of building emergencies.
• Perform other relevant duties as assigned by Facilities Director or COO.

REQUIREMENTS:

• Minimum 5 years of direct “hands-on” experience in the general maintenance and repairs of a commercial building, which includes plumbing, carpentry, and electrical.  
• HVAC Mechanical, Electrical, and Plumbing technical school training or equivalent experience is a plus.
• Experience managing staff is a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel.
• Proficient in email, calendar, and text message applications on iPhone or Android devices. 
• Great Customer Service attitude.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Able to travel between buildings as needed.
• Have dependable transportation with a valid/current CA driver’s license.
• Proficient or bilingual in Spanish is a plus.

Qualified applicants, please send resume and cover letter to hr@sdnhm.org No phone calls or drop-ins, please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Line/Prep Cooks to assist the Kitchen Supervisor at our Cafe. The Line/Prep Cook provides support to the Kitchen Supervisor in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Prepares food according to the instructed recipes
• Packages and labels food items for sale
• Follows food prep list created by Kitchen Supervisor
• Labels and stocks all ingredients on shelves so they can be organized and easily accessible
• Undertakes basic cooking duties such as reducing sauces, parboiling food etc.
• Maintains a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
• Keeps work station clean during shift
• Conducts back-of-house opening and closing tasks as required
• Must have experience on all stations (Line, Sauté, Fry, Grill, etc.)
• Performs other duties as assigned 

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler certification
• 2+ years’ experience as line/prep cook
• Professional demeanor, reliable, and hardworking
• Patient with an ability to stay positive under pressure
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly

• Strong comprehension of recipes, intermediate knife and kitchen equipment skills
• Proven cooking experience, including experience as a line chef, restaurant cook or prep cook

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

Applications are invited for a Postdoctoral Fellowship position in the Department of Paleontology at the San Diego Natural History Museum (SDNHM). The James R. Colclough Paleontology Postdoctoral Fellowship supports research in marine mammal paleobiology and evolutionary biology. The Fellowship was created to honor the memory of James R. Colclough, longtime volunteer in the Department of Paleontology, and is funded by the James R. Colclough Paleontology Endowment.

Objective:

The Fellowship is designed to advance the academic and professional training of the next generation of vertebrate paleobiologists by providing them with the funding and facilities to pursue specific, time-limited research projects in association with Museum scientists and utilizing vertebrate fossil specimens housed in the SDNHM Department of Paleontology.

Responsibilities:

Duties will include conducting original research in marine mammal paleobiology, providing research assistance to the Curator of Paleontology, and introducing new technologies and analytical methods into the Museum setting. Postdoctoral Fellows are expected to be in residence at SDNHM full time and actively engaged in the SDNHM community. The position will include opportunities for interactions with colleagues at nearby San Diego State University and/or University of California, San Diego.

Compensation:

Annual compensation is $48,432 to $51,324 (depending upon experience), plus fringe benefits. Supplemental research funds also may be available. Appointments will typically be made for two years contingent on satisfactory progress in year one.

Qualifications:

To be considered for this position, applicants must have received a PhD degree within the past six (6) years. Soon-to-graduate PhDs may apply, but all formal requirements for a Ph.D. must be completed before the start of the appointment.

Applicants should submit a cover letter (2-3 pages), a succinct statement (~700 words) detailing current work and research interests, an up to date curriculum vitae, a list of publications, and the names and contact information for two professional references. Please submit materials to Thomas A. Deméré (tdemere@sdnhm.org) by December 15, 2018.

Starting Date: As soon as February 1, 2019 (but negotiable)

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills part-time security officers. Security officers are expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Security Supervisor and Operations Manager. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Patrol, observe, and report to Security Supervisor, Operations Manager, and Director of Visitor Services
• Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
• Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
• Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
• Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies; and enforce these with visitors and staff.
• Daily documentation required to keep up to date the Daily Log.
• Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.
• Other duties as assigned.

QUALIFICATIONS:

• Current Guard Card certification through BSIS
• Current CPR/AED/First Aid Certification
• High School diploma or equivalent; Post High school work preferred
• 2 – 5 years of security experience, preferably in a cultural institution
• Able to walk or stand up to 5 hours
• Able to climb stairs, stop, kneel; able to respond quickly or jog
• Able to lift up to 50 lbs.
• Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work independently and in a team
• Intuitive decision-making and response
• Strong organizational and communication skills
• Strong attention to detail
• Comfortable with public speaking
• Comfortable dealing with a wide array of guests and customer service situations
• Ability to perform crowd control by providing clear guidance and direction
• Bilingual preferred

Please send resume and cover letter to jpadilla@sdnhm.org No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking for a passionate mission supporting Special Events Lead. She/he will be responsible for overseeing the load-in and load-out of events, assisting in the management of Special Events Staff and having a Museum presence. This position requires the coordination of on-site event activities, including working with vendors, clients and guests. Hours are determined on as-needed basis.

Major Responsibilities:

• Event Presence

1. Reviews work order and becomes familiar with purpose/type of event, timeline/agenda of the event, as well as diagrams for each location.
2. Establishes contact with client as Museum contact person in addition to the Director of Events or the Event Manager.
3. Communicates with Senior Director of Events or the Events Manager and Director of Facilities to ensure all situations are being addressed.
4. Assists in the supervision of special events staff.
5. Creates a break schedule for special events staff and arranges for all breaks to be taken and covered.
6. Assists with the training of new special events staff.
7. Provides post-event feedback to Event Manager.

• Museum Safety and Cleanliness

1. Assists to ensure that Fire, City, Police, Park and Alcohol and codes are being followed to ensure that Museum is operating within the law.
2. Ensures special events staff is present on all floors where there are guests.
3. Monitors the event set-up to ensure security measures are met (i.e. tables are not too close to wall).
4. Be prepared to evacuate guests if necessary.
5. Completes the Special Events Lead event check-list for ensuring that the Museum has been cleaned up and can be locked up by Building Operations staff after the event.
6. Works with Building Operations at the end of the event to ensure that all exhibit areas/items are returned to regular for the Museum to open the next day.

• Vendor Load-in and Load-out

1. Ensures that only appropriate vendors access loading areas.
2. Operates Sidewalk Lift and Freight Elevator for vendors if Building Operations staff is unavailable.
3. Oversees wristband procedures as vendors arrive for load-in and when vendor crew returns for load-out.
4. Stops unauthorized vendors or Balboa Park guests from entering the Museum during load-in and load-out.

Qualifications and Requirements:

• A minimum of 3 months or equivalent as SDNHM special events staff 
• Able to lift up to 25 pounds and to stand up to 5 hours
• Must be well-versed in the Museum, and the Museum Policies and Procedures
• Must have reliable transportation to and from the Museum
• Must be reliable to be present and aware at events
• Must have reliable form of communication (phone, email)
• Able to work early mornings, evenings, weekends, and holidays
• Strong customer service skills
• Managerial experience preferred
• Experience in a fast-paced, high-stress environment
• Strong attention to detail

Qualified applicants, please send your resume and cover letter to hr@sdnhm.org No phone calls or drop in visits.

The San Diego Natural History Museum is seeking for a passionate mission supporting Special Event Staff. She/he will be responsible assisting with the load-in and load-out of events, assisting in the set-up and break-down of Museum events, assisting in ensuring the safety of the Museum, having a Museum presence. This position requires the coordination of on-site event activities, including working with vendors, clients and guests. Hours are determined on as-needed basis.

MAJOR RESPOSIBILITIES:

• Event Presence

1. Reviews work order and becomes familiar with purpose/type of event, timeline/agenda of the event, as well as diagrams for each location.
2. Communicates with on-site Event Manager, Director of Events, or Special Events lead.
3. Assists with set-up and break-down of events.
4. Follows designated directions from on-site Event Manager, Director of Events, or Special Events Lead.
5. Maintains museum presence while guests and vendors are inside the facility.
6. Provides post-event feedback to Event Manager.

• Museum Safety and Cleanliness

1. Assists to ensure that Fire, City, Police, Park and Alcohol and codes are being followed to ensure that Museum is operating within the law.
2. Be prepared to evacuate guests if necessary.
3. Works with Building Operations at the end of the event to ensure that all exhibit areas/items are returned to regular for the Museum to open the next day.

• Vendor Load-in and Load-out

1. Ensures that only appropriate vendors access loading areas.
2. Follows wristband procedures as vendors arrive for load-in and when vendor crew returns for load-out.
3. Stops unauthorized vendors or Balboa Park guests from entering the Museum during load-in and load-out.

QUALIFICATIONS:

• Able to lift up to 50 pounds and to stand up to 5 hours
• Must have reliable transportation to and from the Museum
• Must be reliable to be present and aware at events
• Must have reliable form of communication (phone, email)
• Able to communicate clearly in English
• Able to read and write in English
• Able to work early mornings, evenings, weekends, and holidays
• Strong customer service skills
• Experience in a fast-paced, high-stress environment
• Strong attention to detail

Qualified applicants, please send your resume and cover letter to hr@sdnhm.org. No phone calls or drop in visits.

The San Diego Natural History Museum is seeking enthusiastic and friendly part-time Visitor Services Associates (VSAs) to assist guests at our Admissions Desk, 3D Theater, and Escape Room. VSAs provide Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

Areas of responsibilities may include:

• Greeting guests of the Museum.
• Stationed at the Admission Desks providing assistance to guests in person or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park.
• Stationed at the entrance of exhibitions checking tickets and directing guests (if applicable).
• Stationed at the Museum’s giant-screen theater, assisting guests with seating and 3D equipment.
• Stationed at the Museum’s Escape Room, providing a brief orientation and assistance as needed.
• Provide consistent and excellent customer service to guests, members, staff and all other constituents that may come into the Museum.
• Other general visitor services duties, including but not limited to: Describing Museum exhibitions with interest and accuracy; monitoring the cleanliness of exhibitions throughout the day; answering incoming phone calls professionally; and, keeping up-to-date on current promotions, programs, and procedures

 Qualifications:

• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors.
• Professional demeanor, reliable, and hardworking.
• A background in customer service, hospitality, or retail with experience in cash handling is desirable.
• Familiarity with Balboa Park a plus.
• Must be able stand for long periods of time and communicate verbally for the majority of each shift.
• Ability to learn processes, procedures and information quickly.

Weekend and holiday availability is required. Evening availability is desirable. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. This is a part-time, temporary position through September 2, 2019 with weekly hours ranging from 5 – 24 hours. VSAs enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo.

Qualified applicants please submit Cover Letter and Resume to hr@sdnhm.org