Responsibilities include coordinating all gift processing activities, managing the Annual Fund, managing donor stewardship events, and supporting the Institutional Advancement department. Must have superb attention to detail and strong writing and project management skills. Constituent Records Management (CRM)/prospect database experience required, Altru experience preferred. Experience with Microsoft Office software, including Outlook, Excel and Word is also required. This is a full-time position in the Institutional Advancement department and reports to the Senior Director of Development and Grants.

 Principal duties and responsibilities:

 1.      Coordinate all gift processing activities

• Processes all donations daily (gift entry, acknowledgements, and donor recognition); works closely with Database Manager to ensure accurate entry of gift information.
• Produces thank you letters and manages the acknowledgement process; work closely with Development Officers and program staff to ensure accurate, personalized and timely acknowledgements.
• Sends daily gift reports.
• Prepares weekly donor call list report for CEO and Development Officers.
• Organizes all gift information for the physical and electronic donor files.
• Tracks outstanding pledges and monitor pledge payment activity and reminders.
• Updates constituent records, including e-mail addresses, address changes, relationships, attributes, etc. as new information is received from donors.
• Tracks donor recognition names and requirements; helps track that all donor signage and printed materials are accurate and updated online and in the Museum.
• Recommends updates for policies and procedures related to gift processing activities.

 2.      Plan, design and implement the Annual Fund

• Plans, organizes and implements the Museum’s annual fund program, including traditional mail and digital giving activities, with a goal of acquiring new donors for the Museum.
• Writes all annual fund pieces, including appeals and thank you letters (direct mail and digital).
• Coordinates appeal focus and content with IA management and program area managers.
• Works with the Database Manager to segment and track all mailings.
• Works closely with the Communications team to produce creative and successful traditional mail packages, digital campaigns and other materials.
• Works with outside vendors to facilitate production and mailing of print pieces and other items.
• Manages digital giving content.
• Manages Recurring giving program.
• Manages Staff giving program and staff payroll contribution deductions.
• Manages the annual fund budget of revenue and expenses.
• Works with Museum store and Visitor Services to track round-up donations.  
• Creates and sends annual tax summaries for recurring and staff donors.
• Tracks national annual fund and online giving trends and makes recommendations.
• Attends regular meetings of counterparts at other organizations to stay aware of local trends.

 3.      Manage Donor Stewardship Events

• Works with the development team to plan stewardship events for various donor groups (Leadership Circles, Live Oaks Society, Behind the Scenes Tours, Trips, Receptions):
  • Researches, plans, and executes all aspects of development events and trips.
  • Reserves dates and spaces on Museum calendar; creates event work orders and determines vendor needs with the Special Events team.
  • Works with the Database Manager to segment and plan invitations.
  • Writes invitation text (physical or digital, depending on event) and work with communications team to design invitation package.
  • Specific responsibilities for the annual Gala include:
    • Manages all marketing collateral, including the honorary committee packets, save-the-date cards, invitations, signage, and online components.
    • Attends all gala committee meetings; creates agendas, and takes notes.
    • Coordinates silent and live auction items.
    • Manages the RSVPs via Altru; coordinates table and ticket seating.
    • Manages registration the night-of the event.
    • Coordinates all gala thank you letters (pre and post event).
    • Tracks gifts-in-kind related to the event.
    • Manages fulfillment of gala benefits (guests passes, memberships, others) as needed.

 4.      Institutional Advancement general support

• Assists with all development and membership events as needed.
• Assists with other department events as assigned (volunteer dinner, educator night, paleo dinner, vendor showcase and others).
• Actively participates in regular Museum and departmental meetings.

 Qualifications:

• Bachelor’s degree required.
• Two years professional nonprofit fundraising experience, must have knowledge of gift processing, event planning, and annual fund programs.
• Record of successful experience in activities requiring customer service and/or donor relations.
• Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
• Demonstrated ability to resolve problems.
• Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
• Ability to work well independently and within a team environment.
• Demonstrated organizational and time management skills.
• Ability to complete projects accurately and completely within deadlines.
• Excellent computer skills including experience with Microsoft Word, Excel, Outlook and Raiser’s Edge or Altru constituent records management database systems.

Please submit your resume, cover letter, and three writing samples to klee@sdnhm.org with the following subject: Coordinator Application from (Insert Applicant Name).

Responsibilities include managing a portfolio of 85-100 donors and prospects, creating physical and digital donor stewardship content, and supporting the Institutional Advancement department. Must have superb writing skills and strong attention to detail. Donor database experience, such as Altru or Raiser’s Edge, is preferred. Experience with Microsoft Office software, including Outlook, Excel and Word is also required. This is a full-time position in the Institutional Advancement department and reports to the Senior Director of Development and Grants.

 Principal duties and responsibilities:

 1.      Manage a portfolio of donors and prospects

• Manages a portfolio (85-100) of individual, foundation and corporate donors and prospects.
• Develops identification, cultivation, solicitation and stewardship strategies for new and current individual, foundation and corporate donors and prospects.
• Researches prospects using Foundation Directory and other tools.
• Plans and implements customized cultivation and stewardship activities for portfolio, including reporting, meetings, Museum tours and events, and other appropriate activities.
• Writes LOIs, grant proposals, cover letters, prepares budgets, and compiles requested information to create complete solicitation packages.
• Responsible for tracking, preparing and submitting grant solicitation and reporting requirements through mail, email and online channels.
• Thanks donors in personal, thoughtful, and creative ways.
• Tracks organizational funding priorities and keeps current on Museum strategic priorities and departmental programs.
• Works closely with development officers to determine fundraising strategies for prospective donors.
• Sends timely contact reports and gift alerts to Museum team.
• Keeps physical and electronic donor files up to date.
• Attends all development department hosted events.
• Actively participates in department’s upcoming capital campaign activities.

 2.      Create physical and electronic donor stewardship content

• Drafts development gift thank you templates.
• Develops Museum-wide stewardship materials for all donors and prospects.
• Develops targeted stewardship materials for Museum’s work in Mexico.
• Develops targeted stewardship materials for Live Oaks Society.
• Creates annual endowment reports for donors.
• Drafts other donor stewardship materials as assigned.

 3.      Institutional Advancement general support

• Actively participates in regular Museum and departmental meetings.
• Performs other duties as assigned for the Institutional Advancement department.

 Qualifications:

• Bachelor’s degree required.
• Five years professional nonprofit fundraising experience, with experience soliciting current and prospective donors.
• Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
• Demonstrated ability to resolve problems.
• Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
• Ability to work well independently and within a team environment.
• Demonstrated organizational and time management skills.
• Ability to complete projects accurately and completely within deadlines.
• Experience with Microsoft Word, Excel, Outlook is required.
• Experience with Raiser’s Edge, Altru or other constituent records management database systems is preferred.

Please submit your resume, cover letter, and three writing samples to klee@sdnhm.org with the following subject: Development Application from (Insert Applicant Name).

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Assist in kitchen. Prepare food according to the instructed recipe, package and label items for sale, make coffee.
• “Clean as you go” for each work station
• Change trash as needed. Clean tables and sweep dining area as needed.
• Keep track of current stock levels for all items in use. Restock as needed.
• Maintain accurate cash drawer through shifts
• Provide consistent and excellent customer service to visitors, members, and staff
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler
• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
• Professional demeanor, reliable, and hardworking
• A background in customer service, hospitality, or retail with experience in cash handling is desirable
• Familiarity with Balboa Park a plus
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly 

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Custodians to be part of the cleaning crew that daily cleans and maintains the buildings public areas, office areas and collection areas.Also, to assist with daily chores needed by staff. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

Responsibilities include:

• Clean restrooms
• Clean floors
• Trash removal
• Clean windows, exhibit cases
• Dust
• Other duties as assigned

Qualifications:

• Able to lift up to 35 pounds
• 2 years of janitorial experience
• High school diploma or GED
• Able to work weekends and holidays
• Great customer service skills

Qualified applicants please send your resume to hr@sdnhm.org

The San Diego Natural History Museum is looking for a passionate mission supporting and natural history loving individual to be our General Maintenance Technician (“GM Tech”).   This a full-time position, eligible for benefits and will report to and work with the Facilities Director.  The GM Tech’s responsibilities include assisting with the daily general maintenance and upkeep of the approximate 150,000 sq. ft. facility that is located in Balboa Park, as well as a warehouse facility located in Chula Vista, CA.  Issues may range from performing maintenance work at the warehouse to troubleshooting and performing general carpentry, plumbing, or electrical repairs at the Museum. The GM Tech must exhibit outstanding customer service and professionalism in all interactions with Museum staff, visitors, guests, and contractors. Teamwork and excellent communication are critical to this position’s success.

RESPONSIBILITIES INCLUDE

• Perform daily, weekly, monthly, and annual activities that involve routine maintenance and repairs of the Museum and warehouse areas.  This includes assisting the Facilities Director in creating and maintaining a punch list of activities to gauge work being completed and items needing attention.
• Perform preventive maintenance and basic repairs on plumbing and electrical systems.
• Routine cleaning and painting of all equipment and surrounding areas relating to equipment and equipment rooms, and common staff and public spaces. Coordinate assistance when needed with other departments.
• Perform routine “handyman” work and carpentry.
• Perform general cleaning of Museum-owned fleet vehicles, as well as responsible for arranging scheduled maintenance and repairs of vehicles.
• Work with Facilities Director in managing waste and recyclers.
• Manage internal service requests related to building operations via the Museum’s ticket order system in a timely manner. 
• Assist Facilities Director in maintaining and logging HVAC, Generator, and Mechanical, Electrical and Plumbing (MEP) equipment.
• Develop and maintain positive relations with Museum staff, contractors, and sub-contractors through prompt and courteous response to work order requests.
• Maintain computerized or manual equipment logs that detail preventive work performed.
• Order stock and inventory of parts and supplies, as needed.
• Maintain professional appearance and manner at all times while in the complex.
• Assist Facilities Director in managing budget for building operations.
• Manage potential direct reports in the future.
• Occasionally, may need to be available by cell phone, during non-working hours in case of building emergencies.
• Perform other relevant duties as assigned by Facilities Director or COO.

REQUIREMENTS:

• Minimum 5 years of direct “hands-on” experience in the general maintenance and repairs of a commercial building, which includes plumbing, carpentry, and electrical.  
• HVAC Mechanical, Electrical, and Plumbing technical school training or equivalent experience is a plus.
• Experience managing staff is a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel.
• Proficient in email, calendar, and text message applications on iPhone or Android devices. 
• Great Customer Service attitude.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Able to travel between buildings as needed.
• Have dependable transportation with a valid/current CA driver’s license.
• Proficient or bilingual in Spanish is a plus.

Qualified applicants, please send resume and cover letter to hr@sdnhm.org No phone calls or drop-ins, please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Line/Prep Cooks to assist the Kitchen Supervisor at our Cafe. The Line/Prep Cook provides support to the Kitchen Supervisor in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Prepares food according to the instructed recipes
• Packages and labels food items for sale
• Follows food prep list created by Kitchen Supervisor
• Labels and stocks all ingredients on shelves so they can be organized and easily accessible
• Undertakes basic cooking duties such as reducing sauces, parboiling food etc.
• Maintains a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
• Keeps work station clean during shift
• Conducts back-of-house opening and closing tasks as required
• Must have experience on all stations (Line, Sauté, Fry, Grill, etc.)
• Performs other duties as assigned 

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler certification
• 2+ years’ experience as line/prep cook
• Professional demeanor, reliable, and hardworking
• Patient with an ability to stay positive under pressure
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly

• Strong comprehension of recipes, intermediate knife and kitchen equipment skills
• Proven cooking experience, including experience as a line chef, restaurant cook or prep cook

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

Applications are invited for a Postdoctoral Fellowship position in the Department of Paleontology at the San Diego Natural History Museum (SDNHM). The James R. Colclough Paleontology Postdoctoral Fellowship supports research in marine mammal paleobiology and evolutionary biology. The Fellowship was created to honor the memory of James R. Colclough, longtime volunteer in the Department of Paleontology, and is funded by the James R. Colclough Paleontology Endowment.

Objective:

The Fellowship is designed to advance the academic and professional training of the next generation of vertebrate paleobiologists by providing them with the funding and facilities to pursue specific, time-limited research projects in association with Museum scientists and utilizing vertebrate fossil specimens housed in the SDNHM Department of Paleontology.

Responsibilities:

Duties will include conducting original research in marine mammal paleobiology, providing research assistance to the Curator of Paleontology, and introducing new technologies and analytical methods into the Museum setting. Postdoctoral Fellows are expected to be in residence at SDNHM full time and actively engaged in the SDNHM community. The position will include opportunities for interactions with colleagues at nearby San Diego State University and/or University of California, San Diego.

Compensation:

Annual compensation is $48,432 to $51,324 (depending upon experience), plus fringe benefits. Supplemental research funds also may be available. Appointments will typically be made for two years contingent on satisfactory progress in year one.

Qualifications:

To be considered for this position, applicants must have received a PhD degree within the past six (6) years. Soon-to-graduate PhDs may apply, but all formal requirements for a Ph.D. must be completed before the start of the appointment.

Applicants should submit a cover letter (2-3 pages), a succinct statement (~700 words) detailing current work and research interests, an up to date curriculum vitae, a list of publications, and the names and contact information for two professional references. Please submit materials to Thomas A. Deméré (tdemere@sdnhm.org) by December 15, 2018.

Starting Date: As soon as February 1, 2019 (but negotiable)

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills part-time security officers. Security officers are expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Security Supervisor and Operations Manager. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Patrol, observe, and report to Security Supervisor, Operations Manager, and Director of Visitor Services
• Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
• Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
• Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
• Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies; and enforce these with visitors and staff.
• Daily documentation required to keep up to date the Daily Log.
• Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.
• Other duties as assigned.

QUALIFICATIONS:

• Current Guard Card certification through BSIS
• Current CPR/AED/First Aid Certification
• High School diploma or equivalent; Post High school work preferred
• 2 – 5 years of security experience, preferably in a cultural institution
• Able to walk or stand up to 5 hours
• Able to climb stairs, stop, kneel; able to respond quickly or jog
• Able to lift up to 50 lbs.
• Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work independently and in a team
• Intuitive decision-making and response
• Strong organizational and communication skills
• Strong attention to detail
• Comfortable with public speaking
• Comfortable dealing with a wide array of guests and customer service situations
• Ability to perform crowd control by providing clear guidance and direction
• Bilingual preferred

Please send resume and cover letter to jpadilla@sdnhm.org No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking for a passionate mission supporting Special Events Lead. She/he will be responsible for overseeing the load-in and load-out of events, assisting in the management of Special Events Staff and having a Museum presence. This position requires the coordination of on-site event activities, including working with vendors, clients and guests. Hours are determined on as-needed basis.

Major Responsibilities:

• Event Presence

1. Reviews work order and becomes familiar with purpose/type of event, timeline/agenda of the event, as well as diagrams for each location.
2. Establishes contact with client as Museum contact person in addition to the Director of Events or the Event Manager.
3. Communicates with Senior Director of Events or the Events Manager and Director of Facilities to ensure all situations are being addressed.
4. Assists in the supervision of special events staff.
5. Creates a break schedule for special events staff and arranges for all breaks to be taken and covered.
6. Assists with the training of new special events staff.
7. Provides post-event feedback to Event Manager.

• Museum Safety and Cleanliness

1. Assists to ensure that Fire, City, Police, Park and Alcohol and codes are being followed to ensure that Museum is operating within the law.
2. Ensures special events staff is present on all floors where there are guests.
3. Monitors the event set-up to ensure security measures are met (i.e. tables are not too close to wall).
4. Be prepared to evacuate guests if necessary.
5. Completes the Special Events Lead event check-list for ensuring that the Museum has been cleaned up and can be locked up by Building Operations staff after the event.
6. Works with Building Operations at the end of the event to ensure that all exhibit areas/items are returned to regular for the Museum to open the next day.

• Vendor Load-in and Load-out

1. Ensures that only appropriate vendors access loading areas.
2. Operates Sidewalk Lift and Freight Elevator for vendors if Building Operations staff is unavailable.
3. Oversees wristband procedures as vendors arrive for load-in and when vendor crew returns for load-out.
4. Stops unauthorized vendors or Balboa Park guests from entering the Museum during load-in and load-out.

Qualifications and Requirements:

• A minimum of 3 months or equivalent as SDNHM special events staff 
• Able to lift up to 25 pounds and to stand up to 5 hours
• Must be well-versed in the Museum, and the Museum Policies and Procedures
• Must have reliable transportation to and from the Museum
• Must be reliable to be present and aware at events
• Must have reliable form of communication (phone, email)
• Able to work early mornings, evenings, weekends, and holidays
• Strong customer service skills
• Managerial experience preferred
• Experience in a fast-paced, high-stress environment
• Strong attention to detail

Qualified applicants, please send your resume and cover letter to hr@sdnhm.org No phone calls or drop in visits.

Applications are invited for four (4) paid undergraduate student positions in the Department of Paleontology at the San Diego Natural History Museum (SDNHM). This is the first year of what is hoped will be an on-going immersive apprenticeship program to provide students with Museum-based experience in fossil preparation, identification, and curation.

Objectives & Duties:

Specific fossil preparation tasks to be taught will include mechanical preparation of invertebrate and vertebrate fossils using static hand tools and pneumatic tools; wet-screening of sediment samples to concentrate micro-invertebrate and micro-vertebrate fossils; consolidation of fossils using various chemical consolidants; and construction of fiberglass-reinforced support cradles for vertebrate fossils.

Specific curation tasks to be taught will include: microscopic “picking” of wet-screened sediment concentrate for micro-invertebrate and micro-vertebrate fossils; general sorting and taxonomic identification of invertebrate and vertebrate fossils; organizing sorted fossils into individual species lots and placing in archival specimen trays, plastic vials, glass vials, and/or gel capsules; entering collection locality and specimen identification information into the SDNHM Paleontology Collection Database; writing locality and specimen tracking numbers on catalogued fossils; placing organized, trayed, catalogued, and numbered fossils into steel drawers and storage cabinets in the SDNHM Paleontology Collection.

Examples of fossil specimen projects to be worked on as part of the apprenticeship include: late Pleistocene terrestrial and marine microvertebrate fossils from coastal southern California; early Pleistocene terrestrial macrovertebrate fossils from inland southern California; late Pliocene and late Miocene marine invertebrate and vertebrate fossils from coastal and inland southern California; middle Eocene terrestrial vertebrate fossils from coastal southern California; late Cretaceous marine invertebrate vertebrate fossils from coastal and inland southern California.

Schedule:

The apprenticeship program will involve up to 10 hours of work per week over a total period of 20 (twenty) weeks (February through June 2019). Compensation will be $12.00 per hour.

Qualifications:

To be considered for this position, applicants must be full-time students in the final 2 (two) years of an earth science undergraduate degree program.

Applicants should submit a cover letter/email, a succinct statement (250-500 words) detailing course work completed and scientific interests, and the names and contact information for two faculty references. Please submit materials to Thomas A. Deméré (tdemere@sdnhm.org) by January 31, 2019.

Starting Date: As soon as February 4, 2019 (but negotiable)

The San Diego Natural History Museum Visitor Services department is seeking an experienced, part-time Visitor Services Lead to provide superior customer service to Museum guests while providing guidance and support to Visitor Services staff.  Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates must be trustworthy, professional, and positive at all times as this position is primarily focused on providing an interactive guest experience while leading a team of Visitor Services Associates.

This position requires Saturday and Sunday availability, Thursday and Friday evening availability as well as holiday availability. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

This is a temporary position through September 30, 2019.

Areas of responsibilities include:

• Daily opening and closing procedures
• Reconciling daily sales
• Maintaining accurate inventory and cash control
• Reporting and tracking various admissions numbers, both internally and externally
• Selling Museum admissions, memberships, lectures, and programs
• Running a multi-associate floor schedule
• Assessing floor needs and assigning tasks as necessary
• Supervising and providing support to the Visitor Services Associates
• Training and coaching Visitor Services Associates
• Keeping associates up-to-date on current promotions, programs, and procedures
• Communicating with other departments

Qualifications:

• 3+ years of customer service experience
• 3+ years of cash handling sales
• Experience with a database driven CRM or POS required
• Altru or other ticketing software experience preferred
• Intermediate Microsoft Office skills
• Strong math aptitude
• Comfortable with public speaking and leading a small group
• Comfortable dealing with a wide array of guests and customer service situations

Please send resume and cover letter to igarcia@sdnhm.org.  No phone calls or drop-ins please.