The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Assist in kitchen. Prepare food according to the instructed recipe, package and label items for sale, make coffee.
• “Clean as you go” for each work station
• Change trash as needed. Clean tables and sweep dining area as needed.
• Keep track of current stock levels for all items in use. Restock as needed.
• Maintain accurate cash drawer through shifts
• Provide consistent and excellent customer service to visitors, members, and staff
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler
• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
• Professional demeanor, reliable, and hardworking
• A background in customer service, hospitality, or retail with experience in cash handling is desirable
• Familiarity with Balboa Park a plus
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly 

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Custodians to be part of the cleaning crew that daily cleans and maintains the buildings public areas, office areas and collection areas.

Also, to assist with daily chores needed by staff. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

Responsibilities include:

• Clean restrooms
• Clean floors
• Trash removal
• Clean windows, exhibit cases
• Dust
• Other duties as assigned

Qualifications:

• Able to lift up to 35 pounds
• 2 years of janitorial experience
• High school diploma or GED
• Able to work weekends and holidays
• Great customer service skills

Qualified applicants please send your resume to hr@sdnhm.org

The San Diego Natural History Museum is seeking an experienced, full-time Kitchen Lead to assist the Director of Food & Beverage and to provide superior quality food offerings to Museum Guests while providing guidance and support to Prep Cooks. Excellent interpersonal and communication skills are required, with the ability to create, price and execute high quality food offerings, while upholding Museum initiatives and standards. Candidate must be trustworthy, professional, and positive at all times as this position is primarily focused on providing the highest standard of food at an appropriate price while leading a team of Prep Cooks and BOH Staff.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Manages the inventory of food and supplies for the department
• Assists Director of Food & Beverage with ordering and acquiring new vendor relations
• Maintains inventory levels and conducts monthly inventory
• Manages daily opening and closing procedures
• Assists Director of Food & Beverage with menu changes and adjustments based on seasonal availability
• Prepares all food items to meet company standards and guest expectations.
• Successfully reads tickets and times food preparation to ensure top quality.
• Schedules and oversees necessary maintenance and repairs on kitchen appliances
• Keeps associates up-to-date on current promotions, programs, and procedures
• Maintains an extremely organized and clean kitchen
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler certification
• Professional demeanor, reliable, and hardworking
• 5+ years culinary experience
• 1 – 2 years kitchen management experience
• Ability to work well under pressure and in a fast paced environment
• Willing to work a flexible schedule
• Experience with delegating tasks and maintaining fast speed of service
• Strong comprehension of recipes, intermediate knife and kitchen equipment skills

Qualified applicant, please send your cover letter and resume to rhammond@sdnhm.org

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills part-time security officers. Security officers are expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Security Supervisor and Operations Manager. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Patrol, observe, and report to Security Supervisor, Operations Manager, and Director of Visitor Services
• Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
• Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
• Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
• Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies; and enforce these with visitors and staff.
• Daily documentation required to keep up to date the Daily Log.
• Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.
• Other duties as assigned.

QUALIFICATIONS:

• Current Guard Card certification through BSIS
• Current CPR/AED/First Aid Certification
• High School diploma or equivalent; Post High school work preferred
• 2 – 5 years of security experience, preferably in a cultural institution
• Able to walk or stand up to 5 hours
• Able to climb stairs, stop, kneel; able to respond quickly or jog
• Able to lift up to 50 lbs.
• Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work independently and in a team
• Intuitive decision-making and response
• Strong organizational and communication skills
• Strong attention to detail
• Comfortable with public speaking
• Comfortable dealing with a wide array of guests and customer service situations
• Ability to perform crowd control by providing clear guidance and direction
• Bilingual preferred

Please send resume and cover letter to jpadilla@sdnhm.org No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking an intuitive, reliable, attentive, detail-oriented individual with strong communication and customer service skills as a full-time Security Supervisor. The Security Supervisor is expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Operations Manager, while managing and overseeing the Security staff. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors. The Security Supervisor works to assist the Operations Manager with projects, staff training, staff scheduling and working events.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

MAJOR RESPONSIBILITIES:

• Patrol, observe, and report to Operations Manager, and Director of Visitor Services.
• Oversee and manage the SDNHM Security Staff in conjunction with established security supervisor.
• Keep consistent daily logs and reporting procedures.
• Assist with training, updating, and informing SDNHM Security Staff.
• Assist Operations Manager overseeing general upkeep of Museum safety and security.
• Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
• Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
• Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
• Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies, and enforce these with visitors and staff.
• Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action.
• Provide support when necessary to officers responding to visitor complaints and/or requests for assistance.
• Provide prompt response to all calls, inquiries, and directions.
• Respond to emergencies within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.)
• Other duties as assigned.

QUALIFICATIONS:

• Current Guard Card certification through BSIS
• Current CPR/AED/First Aid Certification
• High School diploma or equivalent; Post High school work preferred
• 2 – 5 years of security experience, preferably in a cultural institution
• 2 – 5 years of managerial or supervisory experience, preferably in a cultural institution
• Able to walk or stand up to 5 hours
• Able to climb stairs, stop, kneel; able to respond quickly or jog
• Able to lift up to 50 lbs.
• Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
• Proficient in Microsoft Word, Excel, and Outlook
• Familiarity with Security systems, such as Security cameras, access, alarms, and reporting databases
• Reliable source of communication and transportation
• Strong organizational and communication skills
• Strong attention to detail
• Intuitive in decision-making and response
• Comfortable with public speaking
• Ability to perform crowd control by providing clear guidance and direction
• Bilingual preferred (Spanish & English)

Please send resume and cover letter to jpadilla@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking for a passionate mission supporting Special Event Staff. She/he will be responsible assisting with the load-in and load-out of events, assisting in the set-up and break-down of Museum events, assisting in ensuring the safety of the Museum, having a Museum presence. This position requires the coordination of on-site event activities, including working with vendors, clients and guests. Hours are determined on as-needed basis.

MAJOR RESPOSIBILITIES:

• Event Presence

1. Reviews work order and becomes familiar with purpose/type of event, timeline/agenda of the event, as well as diagrams for each location.
2. Communicates with on-site Event Manager, Director of Events, or Special Events lead.
3. Assists with set-up and break-down of events.
4. Follows designated directions from on-site Event Manager, Director of Events, or Special Events Lead.
5. Maintains museum presence while guests and vendors are inside the facility.
6. Provides post-event feedback to Event Manager.

• Museum Safety and Cleanliness

1. Assists to ensure that Fire, City, Police, Park and Alcohol and codes are being followed to ensure that Museum is operating within the law.
2. Be prepared to evacuate guests if necessary.
3. Works with Building Operations at the end of the event to ensure that all exhibit areas/items are returned to regular for the Museum to open the next day.

• Vendor Load-in and Load-out

1. Ensures that only appropriate vendors access loading areas.
2. Follows wristband procedures as vendors arrive for load-in and when vendor crew returns for load-out.
3. Stops unauthorized vendors or Balboa Park guests from entering the Museum during load-in and load-out.

QUALIFICATIONS:

• Able to lift up to 25 pounds and to stand up to 5 hours
• Must have reliable transportation to and from the Museum
• Must be reliable to be present and aware at events
• Must have reliable form of communication (phone, email)
• Able to communicate clearly in English
• Able to read and write in English
• Able to work early mornings, evenings, weekends, and holidays
• Strong customer service skills
• Experience in a fast-paced, high-stress environment
• Strong attention to detail

Qualified applicants, please send your resume and cover letter to jjacobo@sdnhm.org. No phone calls or drop in visits.