Love nature—and getting people excited about it? Then you’re going to love The Nat.

The San Diego Natural History Museum is seeking a Digital Communications Manager that will engage audiences in The Nat’s programs and mission. This position is a critical role in the Communications & Marketing Department, which works to elevate reputation, build advocacy, and support participation, visitation, and fundraising efforts for The Nat.

Working in close collaboration with the Senior Director of Communications and colleagues across the organization, the Digital Communications Manager will cultivate and build the organization's digital community and drive engagement with current and prospective supporters, program participants, visitors, and cultural influencers.

Part data nerd, part writer/content developer, part project manager, the ideal candidate is highly creative and able to cultivate a distinctive brand voice, while also having a strong grasp of analytics and audience development.

In this role, you will manage and execute our content strategy across all digital platforms (website, newsletters, social media channels), oversee our digital advertising program, and develop marketing campaigns around museum programs. You'll use analytics to support strategy, oversee community management, and stay up to date with best practices and trends.

• Conceive and create content that speaks to multiple audiences across various communications channels (website, newsletters, blog, social media)
• Manage platforms, including but not limited to, Facebook, Instagram, Twitter, LinkedIn, and YouTube
• Manage user communities and concerns
• Oversee digital advertising program, including paid search and Google Grant program
• Interpret analytics and set performance benchmarks
• Keep abreast of current events as well as trends and advances in digital media
• Train museum teams and partners in best practices, and present trend reports and research to management
• Serve as one of the primary editors for all museum communications
• Develop marketing plans and timelines for select museum initiatives and programs
• Support PR and marketing programs, working with influencers, bloggers, community partners, and traditional media as needed

You’ll have the ability to toggle between big-picture strategy and day-to-day content needs on a regular basis. You’ll be able to support the needs of other departments and programs while moving your own goals forward. You’ll be a data fiend and digital strategist with strong writing and creative chops, or an innovative content developer with a robust understanding of analytics, marketing funnels, and conversions. Yes, we are looking for that elusive species: someone who can do it all.

• Strong writer with a mastery of AP Style who can create and execute a full editorial strategy
• Experience in content management across platforms and formats (including photo/video)
• High integrity and adherence to brand guidelines
• Demonstrated management of social media advertising and expertise with Meta Ads Manager and Meta for Business
• Experience in community management and crisis communications; ability to engage a unique and diverse community and its concerns
• Excellent interpersonal skills; able to take feedback and manage up
• Sensitive to the speed required for social and digital content, with a healthy respect for deadlines
• Experience with content management systems, email marketing programs (MailChimp or similar), and social media scheduling platforms (Hootsuite or similar)
• 3-5 years of experience in a digital marketing or communications position, or equivalent combination of education and training
• Bachelor’s degree preferred; Google Ads and/or Google Analytics certification a plus
• Bilingual (Spanish) a plus

The Digital Communications Manager will report to the Senior Director of Communications, collaborate closely with the Science Communications Manager, and partner with many internal departments, including Education and Engagement, Development, Volunteers, and Visitor Services.

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

This is a full-time, non-exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.

Salary is $26/hour ($54,080 annually).

Applicants should send a resume, cover letter, and 2-3 work samples that highlight relevant skills to rhandelsman@sdnhm.org 

A little more about us.

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic roadmap, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation.

The primary role is to create the overall vision for the café and retail operations that enhances the visitor experience. The Director is responsible for leading the department to achieve revenue goals, and provide an outstanding experience for all visitors through creative, mission-related products, merchandising, menu options, and customer service.  This position ensures the shop and cafe are an integral part of the experience of all visitors. In addition, this position oversees the liquor license and beverage needs for special events. This full-time, exempt position reports to the CFO/COO and has a varied schedule that includes weekend and/or evening hours.  

• Directs the general vision, operations, and management of the food, beverage, and retail services (including e-commerce) department. 
• Responsible for ensuring the café and shop is on brand, reaches a broad audience, and reflect the Museum’s mission and strategic goals; 
• Creates the overall vision for the café and shop that enhances the visitor experiences and ensures it is an integral part of the experience for all guests. 
• Recruits, mentors, trains, develops and successfully manages a team to achieve the strategic objectives and the present and future needs of the department 
• Oversight of the annual department planning and in creation and management of annual operating plans and budget. 
• Analyzes financial data and develops strategies around pricing, merchandising, and promotions. 
• Manages the point-of-sale system; runs reports and reconciles with accounting.  
• Oversees inventory control and calculation for monthly analysis and reconciliation.  
• Directs ordering quantities and timing, receiving, invoice settlement and accuracy. 
• Manages food, beverage, merchandise, and labor costs. Monitors market conditions that impact menu and merchandise offerings, business volume, and profitability. 
• Oversees the creation of menus to entice a variety of audiences including café patrons and internal private events while incorporating a pricing structure that will support the bottom-line goals. 
• Works closely with the communications department to develop products and identify marketing opportunities to promote food, beverage, and retail products. 
• Coordinate with other departments on the retail display and merchandise and how it connects to the current exhibitions.   
• Trains bartenders and works closely with the special events department to oversee beverage service and inventory. 
• Develops beverage menus and pricing in coordination with the special events department. 
• Ensures compliance for the safe and legal service of alcoholic beverages. 
• Works with local and state inspectors (e.g., Department of Environmental Health and ABC) to ensure all food safety measures are met. Ensures all staff are in compliance with all health, safety, and training regulations. 
• Creates and implements all policies and procedures for the department including compliance of organizational standards relating to the quality of products and services. 
• Keeps all public and storages areas clean and organized.  
• Monitors all equipment to ensure all items are in working order for all functions. 
• Primary duty is management and leadership, however, may be required to fill in to relieve/back-up staff during peak periods or when short-staffed. 
• Maintains knowledge of other museums and industry trends. 
• Other duties as assigned. 

• Bachelor’s degree in food service/hospitality management preferred.  
• A minimum of 5 years of progressive responsibility in the food and beverage industry is required. 
• Advanced knowledge required of wines, distilled spirits, malted beverages, and service skills for high-quality beverage service, modern buffet and reception setup, flow management, replenishment techniques, and aesthetically pleasing presentation. 
• Certification in safe alcohol service or TIPS preferred. 
• Experience in resolving customer issues/complaints as well as overall excellent customer service required. 
• Proficient in computer software including Microsoft Word and Excel. 
• Proven ability to effectively build and foster a team environment. 
• Ability to make decisions in a fast-paced environment. 
• Must be of legal age to service alcoholic beverages. 
• Ability to effectively communicate verbally and non-verbally with others. 
• Ability to work with all personality types even in adverse situations. 
• Ability to multi-task, prioritize, anticipate situations, and take quick action. 
• Demonstrated commitment to customer service. 
• Excellent problem solving/decision making skills. 
• Ability to work independently and proactively in a fast-paced environment. 
• Ability to work late nights and weekends. 

• Ability to lift at 25 – 100 pounds. 
• While performing the duties of the job, the employee may be required to walk or stand for long periods of time. 
• Must be able to bend, climb, balance, reach, stoop, kneel, crouch or crawl without hindrance. 
• Maintains a professional appearance appropriate to position and as per Museum policy. 
• Ability to climb on step stool or ladder in order to complete elements of the job or facilitate maintenance issues. 
• Fine motor skills. 
• Must have a valid driving license. 
• Experience with a database-driven POS required. 
• Must possess valid food handler card or acquire within first 30 days of hire. 
• Intermediate Microsoft Office skills. 
• Comfortable with public speaking and leading a small group. 
• Comfortable dealing with a wide array of guests and customer service situations. 

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Weekly Schedule: Friday – Tuesday (subject to change as needed)

This is a full-time exempt position eligible for benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Salary Range: $70K to $80K – based on experience

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to jsahagun@sdnhm.org.

NO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.

The Lead Educator’s primary focus is directing remote and in-person natural science classes for grades 4-8 for participants in the School in the Park (SITP) program. This unique program funded by Price Philanthropies will provide weeklong science education experiences to select area students.

The Lead Educator also works with Education staff to create and implement curriculum for the Nat’s school-based programs for both distance learning programs as well as in-person classes. The position’s goal is to help diverse school participants interpret the natural world through engaging science-based activities; practice the museum’s mission through stewardship and encourage a life-long learning.

The Lead Educator supervises and collaborates with the Museum Educator & Program Coordinator to deliver NGSS aligned science classes to the School in the Park Program and Museum’s school-based offerings. The Lead Educator is responsible for writing, updating and teaching curriculum for the SITP program and additional distance learning, school-based and summer camp programs. This role also supports Volunteer and Education Departments in managing the Outdoor Access Program.

• Serve as lead educator for School in the Park program.
• Work collaboratively with School in the Park staff to address the goals and needs of the students and program.
• Manage the Museum Educator & Program Coordinator: oversee personnel’s plan of work, assign duties, ensure their active engagement in SITP and Nat programs, and conduct timecard approvals.  
• Collaboratively teach with Museum Educator & Program Coordinator.
• Adhere to both SITP and Museum policy and procedure to include the education department’s standard operating procedures and behavior management policy.
• Manage and report SITP budget quarterly to Institutional Advancement and SITP staff.  
• Create, prepare and maintain supplies needed to teach classes and stay within budget.   
• Attend School in the Park Education Council (SITPEC) meetings.
• Maintain an organized and orderly classroom.
• Manage large and small groups of students in a classroom, in a museum gallery and outdoors.
• Demonstrate strong professional and interpersonal skills to work alongside classroom teachers and Museum staff.
• Keep up to date with proficiency in classroom technologies to align with SITP initiatives.

• Develop NGSS aligned curriculum to support new exhibitions produced by the Museum.
• Work with Education staff to create, teach and evaluate ongoing distance learning offerings (pre-recorded and live) for in and out-of-school youth audiences.
• Assist Education Specialist in development of summer camp curriculum.
• Keep up to date and knowledgeable about current California and Next Generation Science Standards (NGSS).
• Research trends in Museum and conservation education.
• Evaluate curriculum and work with stakeholders, Museum educators and teachers to get feedback.

• Teach in-museum and remote classes when SITP is not in session.
• Work with the volunteer group The Canyoneers to manage the school-based hiking program, Outdoor Access Fund.
• Duties as assigned to support the Environmental Education Science Center

• Support camp manager and other camp staff in classroom management and teaching strategies.
• Teach summer camps
• Follow Summer Camp policies and procedures to ensure both physical and emotional safety of all campers.
• Teach and train new summer camp instructors.
• Collaborate with Education Specialist in the evaluation of the camp curriculum.

• Deliver (all) programming with the principles and values set forth in the Museum’s strategic plan and roadmap.
• Follow the Education Department’s Standard Operating Procedures and Behavior Management policies.
• Engage visitors with programming and demonstrations on the Museum floor.  
• Ability to work occasional nights and weekends.
• CPR/First Aid Certified.
• Other duties as assigned.

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

This position is eligible for benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Pay: $20 per hour

In this role, you will develop and implement Human Resources strategies and planning for the Museum as well as handling day-to-day management in all HR areas. You will serve as point of contact for all employees regarding HR issues and will advise senior management on HR strategic planning and policy development. In addition, you’ll manage and coach the People and Culture Coordinator who is responsible for the recruitment and hiring for our 180+ staff.

• Ensure that the Museum work place environment cultivates a sense of community, inclusiveness, safety and is always in line with our core organizational values. 
• Coach all levels of staff on performance issues and other matters
• Manage and oversee the performance evaluation process. 
• Manage and develop employee professional development, morale and appreciation programs.
• Manage and support the People and Culture Coordinator on all aspects of recruitment, hiring, and onboarding processes
• Manage all aspects of employee benefits, training, and workers compensation as well as employee termination processes.
• Develop and oversee employee benefits programs including health insurance, retirement program and payroll process.
• Manage safety, wellness and health programs.
• Administer and monitor all leave of absences, unemployment and worker’s compensation insurance claims.
• Create and update policies and ensure that they are administered consistently across the institution. 
• Oversee the employee handbook for accuracy, legal compliance, and distribution.
• Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines.
• Oversee the management of payroll processing system, including required ACA forms and other reporting required by law.
• Administer retirement plan and assist auditors during year end plan audit and discrimination test work.
• Organize and maintain all employee files within state and federal regulations and standard HR guidelines.
• Manage compliance and reporting for workers compensation and health and safety programs.  
• Comply with federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, enforcing adherence to requirements, and advising management on needed actions, including developing policies and procedures.
• Maintain all department records, reports, and personnel files and related records in accordance with applicable labor laws. 

• 7+ years of HR experience.
• A bachelor’s degree.
• Ability to handle sensitive and confidential information in a discrete and professional manner and maintain confidential information.
• The ability to work collaboratively across all departments and establish productive, collegial relationships both internally and externally
• Experience managing multiple projects, and being highly detail oriented.
• Knowledge of labor regulations, state and federal compliance requirements and HR best practices.
• Ability to exercise independent judgment and interpret and apply policies and regulations to specific situations.
• Strong written and verbal communications skills.
• Ability to manage both the strategic and day to day operations.
• The ability to engage in spirited discussion while maintaining perspective, a professional demeanor, and a sense of humor. 
• Experience with ADP.
• Bilingual (Spanish) a plus

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

This is a full-time, exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.

Salary is $96,000. Applicants should send a resume and cover letter to hr@sdnhm.org.

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic roadmap, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation.        

The San Diego Natural History Museum Visitor Services department is seeking an experienced, full-time Visitor Services Coordinator (VSC) to assist with running daily, frontline admissions operations and providing superior customer service to Museum guests at our Admissions Desk, Theater, Museum and exhibit entries. Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates must be dependable, trustworthy, professional, and positive at all times as this position is primarily focused on providing an engaging guest experience while leading a team of Visitor Services department staff.

This position requires full time (40 hours) availability including weekends, holidays and some evenings. The San Diego Natural History Museum is not open on Thanksgiving or Christmas Day.

• Running a multi-associate floor schedule by assessing floor needs, assigning tasks as necessary, and monitoring to ensure a smooth and efficient for both guests and staff. Daily opening and closing procedures which include ensuring the Museum floor is prepared, work stations are stocked, signage is properly displayed, daily sales are reconciled and a daily deposit is properly prepared.
• Provide consistent and excellent customer service to guests, members, staff, and all other visitors that may come into the Museum.
• Collaborating with other Museum departments as needed.
• Providing training, guidance, and support to Visitor Services Associates and fellow VSCs by providing the most current information on Museum exhibitions, films, and events as well as Visitor Services department processes and procedures.
• Providing assistance to guests at the Admission Desks in person, over the phone, or via email with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, receiving donations, selling programs and surveying guests.
• Monitoring museum capacity, checking tickets, and directing guests (if applicable).
• Coordinating film viewings at the Museum’s giant-screen theater, checking tickets, assisting guests with seating, and sanitizing theater seating between films.
• Encouraging guests to maintain COVID safety guidelines. 

• 3+ years of customer service experience
• 3+ years of credit card/cash handling sales
• 1+ years of coaching or leading other associates
• CRM database and/or ticketing software knowledge
• Strong math aptitude
• Ability to work and collaborate with a team
• Comfortable with public speaking and leading a small group
• Comfortable dealing with a wide array of guests and customer service situations

• Experience working with Altru
• Ability to speak Spanish
• Intermediate Microsoft Office skills

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

This is a full-time, position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

The position pays $18.00/hour.

Please send resume and cover letter to edowling@sdnhm.org. No phone calls or drop-ins please.

Deadline to apply is August 31^st, 2022.