The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Assist in kitchen. Prepare food according to the instructed recipe, package and label items for sale, make coffee.
• “Clean as you go” for each work station
• Change trash as needed. Clean tables and sweep dining area as needed.
• Keep track of current stock levels for all items in use. Restock as needed.
• Maintain accurate cash drawer through shifts
• Provide consistent and excellent customer service to visitors, members, and staff
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler
• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
• Professional demeanor, reliable, and hardworking
• A background in customer service, hospitality, or retail with experience in cash handling is desirable
• Familiarity with Balboa Park a plus
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly 

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is looking to hire a summer camp teaching assistant. This will be a seasonal summer position June 8 through August 20, 2019.

Position Summary:

The Camp Teaching Assistant (CTA) will assist in providing dynamic mission driven educational summer programming for grades Pre-K/K-8 using an interactive, engaging, inquiry-based learning style. This is a seasonal position only.

Primary Functions and Major Responsibilities:

The Camp Teaching Assistant will primarily provide assistance and support for summer camps to ensure their success.

Responsibilities include:

• Primary focus will be to assist the camp instructor in the Museum’s summer camp program offerings. CTA should expect to facilitate and participate in a wide variety of activities. Deliver fun and educational programs to our campers.
• Assist in the mentorship and leadership of youth volunteers.
• Preparation, set-up and clean-up of camp supplies, equipment and classrooms.
• Create a positive and welcoming environment for campers and their families.
• Assist at drop-off, pick-up and lunch times.
• Inspire campers in a positive and engaging manner.
• Establish and maintain a professional rapport with camp and Museum staff.
• Represent oneself and the Museum in a professional, respectful, and courteous manner.
• Ensure the highest level of safety both physically and emotionally.
• Follow Museum policy and procedure.
• Opportunities to teach and lead lessons and activities.
• Opportunities to lead floor engagement activities in Museum galleries when not in the classroom.
• Other duties as assigned by Instructor or Education Coordinator. Position reports to Youth Programs Manager.

Qualifications:

• Must have one year college experience or work experience out of high school.
• Knowledge of the San Diego Natural History Museum (or willing to learn).
• Knowledge of the natural world and/or camp subject (or willing to learn).
• Prior experience working with children in a camp or classroom environment.
• Interpersonal skills.
• Must be punctual and dependable.
• Demonstrated handling of oneself in a professional manner.
• Knowledge of current MS Office applications: Excel, Word, PowerPoint, and Outlook.
• Ability to work individually and in a collaborative environment.
• Ability to climb stairs, stand upwards for several hours at a time, lift up to 30 pounds frequently, work and/or type at a desk for several hours at a time.
• Strong verbal and written communication skills.
• Attend scheduled orientations, trainings and meetings.
• Please let us know about any special certifications, skills or interests. For example; inclusion and special needs, bilingual, iMovie, I Naturalist, CPR/First Aid, theater or performance background etc.

Time Commitment: Approximately 8:00 am to 4:30 pm Monday through Friday. This is eight to nine-week commitment and includes additional days for training and orientation. Camps run June 16 – August 17.

Training: Training session June 8 and June 13 – 15, 2019. Summer Camp wrap up and evaluation on August 19 and 20. First Aid/CPR Certification dates are scheduled for June 1 or July 2. Position will on-board earlier if attending June 1 First Aid/CPR certification class.

Compensation: $12 per hour. Background check required prior to employment.                

To Apply: Please submit resume, cover letter outlining your experience, and three professional references to hr@sdnhm.org. Please include the following in the subject line of your email “CTA Application- YOUR LAST NAME.FIRST INITIAL” (example: CTA Application-Smith. P.) No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Custodians to be part of the cleaning crew that daily cleans and maintains the buildings public areas, office areas and collection areas.Also, to assist with daily chores needed by staff. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

Responsibilities include:

• Clean restrooms
• Clean floors
• Trash removal
• Clean windows, exhibit cases
• Dust
• Other duties as assigned

Qualifications:

• Able to lift up to 35 pounds
• 2 years of janitorial experience
• High school diploma or GED
• Able to work weekends and holidays
• Great customer service skills

Qualified applicants please send your resume to hr@sdnhm.org

The San Diego Natural History Museum is looking for three passionate part-time educators to teach in-museum classes for grades 1-5, winter and summer camps, and participate in family and adult programming. The educator’s goal is to help diverse groups interpret the natural world through engaging science-based activities; practice the Museum’s mission through stewardship and encourage a life-long learning.

MAJOR RESPONSIBILITIES

• Be primary instructor for in-Museum classes during school year
• Be lead educator in summer camp for several (or more) weeks
• Manage both large and small groups of students in a classroom, in a museum gallery, and outdoors
• Ensure both the physical and emotional safety of program participants at all times
• Create, prep and maintain supplies needed to teach classes
• Demonstrate strong professional and interpersonal skills to work alongside classroom teachers and Museum staff
• Participate in family and adult programming as needed
• Participate in floor engagement activities to our Museum guests
• Maintain positive and encouraging environment. Strive to be a positive role model.
• Attend necessary trainings and orientations
• Adhere Museum policy and procedure to include education department’s standard operating procedures and behavior management policy 
• Duties as assigned to support the Environmental Education Science Center

 Qualifications:

• BA or BS in education, natural science (or other related degree) or 2-3+ years’ experience in environmental education.
• Must pass background check prior to employment
• Strong communication and organizational skills
• Strong classroom management skills with ability to handle multiple tasks simultaneously. 
• Background working in a public setting – implementing programs with children and adults
• 1-2 years of related experience working in a public setting or informal education organization is preferred
• Experience teaching elementary and/or middle school formal or informal classes preferred
• Proficiency in classroom technology (i.e. promethean board, iPad) desired
• Familiarity and knowledge of Next Generation Science Standards (NGSS) and Common Core desired
• Availability to work evenings and weekends
• Ability to stand for long periods of time and walk long distances
• CPR/First aid certification a plus but certify upon employment
• Interest in natural world and our local environment a plus
• Bi-lingual in English and Spanish a plus

This is a part-time hourly position (rate of pay $15.00). Hours may vary. Benefits not included. The position begins no later than May 1, 2019.

To Apply:

To apply please submit resume, cover letter outlining your experience, and three professional references to hr@sdnhm.org. Please include the following in the subject line of your email “PTE Application- YOUR LAST NAME.FIRST INITIAL” (example: PTE Application-Smith. P.) No phone calls or drop-ins please.

The San Diego Natural History Museum is looking for a passionate mission supporting and natural history loving individual to be our General Maintenance Technician (“GM Tech”). This a full-time position, eligible for benefits, that will report and work with the Facilities Director. The GM Tech’s responsibilities include assisting with the daily general maintenance and upkeep of the approximate 150,000 sq. ft. facility that is located in Balboa Park, as well as a warehouse facility located in Chula Vista, CA. Issues may range from performing maintenance work at the warehouse to troubleshooting and performing general carpentry, plumbing, or electrical repairs at the Museum. The GM Tech must exhibit outstanding customer service and professionalism in all interactions with Museum staff, visitors, guests, and contractors. Teamwork and excellent communication are critical to this position’s success.

RESPONSIBILITIES:

• Perform daily, weekly, monthly, and annual activities that involve routine maintenance and repairs of the Museum and warehouse areas. This includes assisting the Facilities Director in creating and maintaining a punch list of activities to gauge work being completed and items needing attention.
• Perform preventive maintenance and basic repairs on plumbing and electrical systems.
• Routine cleaning and painting of all equipment and surrounding areas relating to equipment and equipment rooms, and common staff and public spaces. Coordinate assistance when needed with other departments.
• Perform routine “handyman” work and carpentry.
• Perform general cleaning of Museum-owned fleet vehicles, as well as responsible for arranging scheduled maintenance and repairs of vehicles.
• Work with Facilities Director in managing waste and recyclers.
• Manage internal service requests related to building operations via the Museum’s ticket order system in a timely manner.
• Assist Facilities Director in maintaining and logging HVAC, Generator, and Mechanical, Electrical and Plumbing (MEP) equipment.
• Develop and maintain positive relations with Museum staff, contractors, and sub-contractors through prompt and courteous response to work order requests.
• Maintain computerized or manual equipment logs that detail preventive work performed.
• Order stock and inventory of parts and supplies, as needed.
• Maintain professional appearance and manner at all times while in the complex.
• Assist Facilities Director in managing budget for building operations.
• Manage potential direct reports in the future.
• Occasionally, may need to be available by cell phone, during non-working hours in case of building emergencies.
• Perform other relevant duties as assigned by Facilities Director or COO.

QUALIFICATIONS:

• Minimum 5 years of direct “hands-on” experience in the general maintenance and repairs of a commercial building, which includes plumbing, carpentry, and electrical.
• HVAC Mechanical, Electrical, and Plumbing technical school training or equivalent experience is a plus.
• Experience managing staff is a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel.
• Proficient in email, calendar, and text message applications on iPhone or Android devices.
• Great Customer Service attitude.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Able to travel between buildings as needed.
• Have dependable transportation with a valid/current CA driver’s license.
• Proficient or bilingual in Spanish is a plus.

Qualified applicants, please send resume and cover letter to hr@sdnhm.org. No phone calls or drop-ins, please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Line/Prep Cooks to assist the Kitchen Supervisor at our Cafe. The Line/Prep Cook provides support to the Kitchen Supervisor in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Prepares food according to the instructed recipes
• Packages and labels food items for sale
• Follows food prep list created by Kitchen Supervisor
• Labels and stocks all ingredients on shelves so they can be organized and easily accessible
• Undertakes basic cooking duties such as reducing sauces, parboiling food etc.
• Maintains a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
• Keeps work station clean during shift
• Conducts back-of-house opening and closing tasks as required
• Must have experience on all stations (Line, Sauté, Fry, Grill, etc.)
• Performs other duties as assigned 

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler certification
• 2+ years’ experience as line/prep cook
• Professional demeanor, reliable, and hardworking
• Patient with an ability to stay positive under pressure
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly

• Strong comprehension of recipes, intermediate knife and kitchen equipment skills
• Proven cooking experience, including experience as a line chef, restaurant cook or prep cook

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking a friendly, detail-oriented, and experienced Reservation Coordinator. The Reservation Coordinator is responsible for school group and public group reservations and public program registrations. They ensure that each group and individual contacting the Museum receives a stellar customer service experience and their reservation is handled in an efficient manner.

Areas of responsibilities include:

• Process sales and reservations for school group visits (in-Museum and outreach), public group visits, and public programs (such as summer camp)
• Respond to each group’s inquiry swiftly and ensure that confirmation materials and visit details are accurate
• Update and manage school and group sales collateral with new information and pricing
• Maintain group sales calendars and inform Museum staff members of visits that impact their department
• Manage group sales invoices and reimbursements
• Provide consistent and excellent customer service to guests, members, staff, and all other constituents by answering the Museum’s Customer Service phone line and email
• Process camp registration forms and attend check-in for the first day of week-long camps (Summer) and each day when single-day camps are offered (Winter)
• Provide additional administrative support as needed with a variety of tasks (such as training)

Qualifications:

• 3+ years of customer service experience
• College degree or equivalent experience
• Intermediate to advanced Microsoft Office skills
• Experience with a database-driven CRM and POS, Altru experience preferred
• Strong organizational and communication skills
• Strong math aptitude
• Strong attention to detail
• Professional demeanor, reliable, and hardworking
• Ability to learn processes, procedures, and information quickly
• Comfortable with public speaking and leading a small group
• Comfortable dealing with a wide array of guests and customer service situations
• Museum and/or call center experience preferred

This is a full-time, Monday through Friday, 40-hour per week position with benefits. Occasional evenings may be required. Museum staff also enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo. Position pays $15/hour.

Please send resume and cover letter to hr@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills part-time security officers. Security officers are expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Security Supervisor and Operations Manager. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Patrol, observe, and report to Security Supervisor, Operations Manager, and Director of Visitor Services
• Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
• Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
• Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
• Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies; and enforce these with visitors and staff.
• Daily documentation required to keep up to date the Daily Log.
• Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.
• Other duties as assigned.

QUALIFICATIONS:

• Current Guard Card certification through BSIS
• Current CPR/AED/First Aid Certification
• High School diploma or equivalent; Post High school work preferred
• 2 – 5 years of security experience, preferably in a cultural institution
• Able to walk or stand up to 5 hours
• Able to climb stairs, stop, kneel; able to respond quickly or jog
• Able to lift up to 50 lbs.
• Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work independently and in a team
• Intuitive decision-making and response
• Strong organizational and communication skills
• Strong attention to detail
• Comfortable with public speaking
• Comfortable dealing with a wide array of guests and customer service situations
• Ability to perform crowd control by providing clear guidance and direction
• Bilingual preferred

Please send resume and cover letter to hr@sdnhm.org No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part-time Visitor Services Associates (VSAs) to assist guests at our Admissions Desk, 3D Theater, and Escape Room. VSAs provide Museum guests an unparalleled customer service experience in a fast-paced, educational, and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

Areas of responsibilities include:

• Greeting guests of the Museum.
• Stationed at the Admission Desks providing assistance to guests in person, or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, donations, and surveying guests.
• Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable).
• Stationed at the Museum’s giant-screen theater, assisting guests with seating, and 3D equipment.
• Stationed at the Museum’s Escape Room, providing a brief orientation, and assistance as needed. Character and acting experience is a plus but not required.
• Provide consistent and excellent customer service to guests, members, staff, and all other constituents that may come into the Museum.
• Other general visitor services duties, including but not limited to: Describing Museum exhibitions with interest and accuracy; monitoring the cleanliness of exhibitions throughout the day; answering incoming phone calls professionally; and, keeping up-to-date on current promotions, programs, and procedures

Qualifications:

• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors.
• Professional demeanor, reliable, punctual, and hardworking.
• A background in customer service, hospitality, or retail with experience in cash handling is highly desirable.
• Familiarity with Balboa Park a plus.
• Must be able stand for long periods of time and communicate verbally for the majority of each shift.
• Ability to learn processes, procedures, and information quickly.

Weekend and holiday availability is required. Thursday and Friday evening availability is required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

This is a part-time, temporary position through September 30, 2019 with hours ranging from 8 – 24 hours/week. VSAs enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo. Position pays $12.00/hour.

To apply: Please submit your resume and cover letter to hr@sdnhm.org