Responsibilities include coordinating all gift processing activities, managing the Annual Fund, managing donor stewardship events, and supporting the Institutional Advancement department. Must have superb attention to detail and strong writing and project management skills. Constituent Records Management (CRM)/prospect database experience required, Altru experience preferred. Experience with Microsoft Office software, including Outlook, Excel and Word is also required. This is a full-time position in the Institutional Advancement department and reports to the Senior Director of Development and Grants. Salary commensurate with experience, will range from $18.26 to $20.67 per hour.

 Principal duties and responsibilities:

 1.      Coordinate all gift processing activities

• Processes all donations daily (gift entry, acknowledgements, and donor recognition); works closely with Database Manager to ensure accurate entry of gift information.
• Produces thank you letters and manages the acknowledgement process; work closely with Development Officers and program staff to ensure accurate, personalized and timely acknowledgements.
• Sends daily gift reports.
• Prepares weekly donor call list report for CEO and Development Officers.
• Organizes all gift information for the physical and electronic donor files.
• Tracks outstanding pledges and monitor pledge payment activity and reminders.
• Updates constituent records, including e-mail addresses, address changes, relationships, attributes, etc. as new information is received from donors.
• Tracks donor recognition names and requirements; helps track that all donor signage and printed materials are accurate and updated online and in the Museum.
• Recommends updates for policies and procedures related to gift processing activities.

 2.      Plan, design and implement the Annual Fund

• Plans, organizes and implements the Museum’s annual fund program, including traditional mail and digital giving activities, with a goal of acquiring new donors for the Museum.
• Writes all annual fund pieces, including appeals and thank you letters (direct mail and digital).
• Coordinates appeal focus and content with IA management and program area managers.
• Works with the Database Manager to segment and track all mailings.
• Works closely with the Communications team to produce creative and successful traditional mail packages, digital campaigns and other materials.
• Works with outside vendors to facilitate production and mailing of print pieces and other items.
• Manages digital giving content.
• Manages Recurring giving program.
• Manages Staff giving program and staff payroll contribution deductions.
• Manages the annual fund budget of revenue and expenses.
• Works with Museum store and Visitor Services to track round-up donations.  
• Creates and sends annual tax summaries for recurring and staff donors.
• Tracks national annual fund and online giving trends and makes recommendations.
• Attends regular meetings of counterparts at other organizations to stay aware of local trends.

 3.      Manage Donor Stewardship Events

• Works with the development team to plan stewardship events for various donor groups (Leadership Circles, Live Oaks Society, Behind the Scenes Tours, Trips, Receptions):
  • Researches, plans, and executes all aspects of development events and trips.
  • Reserves dates and spaces on Museum calendar; creates event work orders and determines vendor needs with the Special Events team.
  • Works with the Database Manager to segment and plan invitations.
  • Writes invitation text (physical or digital, depending on event) and work with communications team to design invitation package.
  • Specific responsibilities for the annual Gala include:
    • Manages all marketing collateral, including the honorary committee packets, save-the-date cards, invitations, signage, and online components.
    • Attends all gala committee meetings; creates agendas, and takes notes.
    • Coordinates silent and live auction items.
    • Manages the RSVPs via Altru; coordinates table and ticket seating.
    • Manages registration the night-of the event.
    • Coordinates all gala thank you letters (pre and post event).
    • Tracks gifts-in-kind related to the event.
    • Manages fulfillment of gala benefits (guests passes, memberships, others) as needed.

 4.      Institutional Advancement general support

• Assists with all development and membership events as needed.
• Assists with other department events as assigned (volunteer dinner, educator night, paleo dinner, vendor showcase and others).
• Actively participates in regular Museum and departmental meetings.

 Qualifications:

• Bachelor’s degree required.
• Two years professional nonprofit fundraising experience, must have knowledge of gift processing, event planning, and annual fund programs.
• Record of successful experience in activities requiring customer service and/or donor relations.
• Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
• Demonstrated ability to resolve problems.
• Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
• Ability to work well independently and within a team environment.
• Demonstrated organizational and time management skills.
• Ability to complete projects accurately and completely within deadlines.
• Excellent computer skills including experience with Microsoft Word, Excel, Outlook and Raiser’s Edge or Altru constituent records management database systems.

Please submit your resume, cover letter, and three writing samples to klee@sdnhm.org with the following subject: Coordinator Application from (Insert Applicant Name).

Responsibilities include managing a portfolio of 85-100 donors and prospects, creating physical and digital donor stewardship content, and supporting the Institutional Advancement department. Must have superb writing skills and strong attention to detail. Donor database experience, such as Altru or Raiser’s Edge, is preferred. Experience with Microsoft Office software, including Outlook, Excel and Word is also required. This is a full-time position in the Institutional Advancement department and reports to the Senior Director of Development and Grants. Salary commensurate with experience, will range from $58,000 to $63,000 per year.

 Principal duties and responsibilities:

 1.      Manage a portfolio of donors and prospects

• Manages a portfolio (85-100) of individual, foundation and corporate donors and prospects.
• Develops identification, cultivation, solicitation and stewardship strategies for new and current individual, foundation and corporate donors and prospects.
• Researches prospects using Foundation Directory and other tools.
• Plans and implements customized cultivation and stewardship activities for portfolio, including reporting, meetings, Museum tours and events, and other appropriate activities.
• Writes LOIs, grant proposals, cover letters, prepares budgets, and compiles requested information to create complete solicitation packages.
• Responsible for tracking, preparing and submitting grant solicitation and reporting requirements through mail, email and online channels.
• Thanks donors in personal, thoughtful, and creative ways.
• Tracks organizational funding priorities and keeps current on Museum strategic priorities and departmental programs.
• Works closely with development officers to determine fundraising strategies for prospective donors.
• Sends timely contact reports and gift alerts to Museum team.
• Keeps physical and electronic donor files up to date.
• Attends all development department hosted events.
• Actively participates in department’s upcoming capital campaign activities.

 2.      Create physical and electronic donor stewardship content

• Drafts development gift thank you templates.
• Develops Museum-wide stewardship materials for all donors and prospects.
• Develops targeted stewardship materials for Museum’s work in Mexico.
• Develops targeted stewardship materials for Live Oaks Society.
• Creates annual endowment reports for donors.
• Drafts other donor stewardship materials as assigned.

 3.      Institutional Advancement general support

• Actively participates in regular Museum and departmental meetings.
• Performs other duties as assigned for the Institutional Advancement department.

 Qualifications:

• Bachelor’s degree required.
• Five years professional nonprofit fundraising experience, with experience soliciting current and prospective donors.
• Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
• Demonstrated ability to resolve problems.
• Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
• Ability to work well independently and within a team environment.
• Demonstrated organizational and time management skills.
• Ability to complete projects accurately and completely within deadlines.
• Experience with Microsoft Word, Excel, Outlook is required.
• Experience with Raiser’s Edge, Altru or other constituent records management database systems is preferred.

Please submit your resume, cover letter, and three writing samples to klee@sdnhm.org with the following subject: Development Application from (Insert Applicant Name).

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Assist in kitchen. Prepare food according to the instructed recipe, package and label items for sale, make coffee.
• “Clean as you go” for each work station
• Change trash as needed. Clean tables and sweep dining area as needed.
• Keep track of current stock levels for all items in use. Restock as needed.
• Maintain accurate cash drawer through shifts
• Provide consistent and excellent customer service to visitors, members, and staff
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler
• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
• Professional demeanor, reliable, and hardworking
• A background in customer service, hospitality, or retail with experience in cash handling is desirable
• Familiarity with Balboa Park a plus
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly 

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is looking to hire a summer camp teaching assistant. This will be a seasonal summer position June 8 through August 20, 2019.

Position Summary:

The Camp Teaching Assistant (CTA) will assist in providing dynamic mission driven educational summer programming for grades Pre-K/K-8 using an interactive, engaging, inquiry-based learning style. This is a seasonal position only.

Primary Functions and Major Responsibilities:

The Camp Teaching Assistant will primarily provide assistance and support for summer camps to ensure their success.

Responsibilities include:

• Primary focus will be to assist the camp instructor in the Museum’s summer camp program offerings. CTA should expect to facilitate and participate in a wide variety of activities. Deliver fun and educational programs to our campers.
• Assist in the mentorship and leadership of youth volunteers.
• Preparation, set-up and clean-up of camp supplies, equipment and classrooms.
• Create a positive and welcoming environment for campers and their families.
• Assist at drop-off, pick-up and lunch times.
• Inspire campers in a positive and engaging manner.
• Establish and maintain a professional rapport with camp and Museum staff.
• Represent oneself and the Museum in a professional, respectful, and courteous manner.
• Ensure the highest level of safety both physically and emotionally.
• Follow Museum policy and procedure.
• Opportunities to teach and lead lessons and activities.
• Opportunities to lead floor engagement activities in Museum galleries when not in the classroom.
• Other duties as assigned by Instructor or Education Coordinator. Position reports to Youth Programs Manager.

Qualifications:

• Must have one year college experience or work experience out of high school.
• Knowledge of the San Diego Natural History Museum (or willing to learn).
• Knowledge of the natural world and/or camp subject (or willing to learn).
• Prior experience working with children in a camp or classroom environment.
• Interpersonal skills.
• Must be punctual and dependable.
• Demonstrated handling of oneself in a professional manner.
• Knowledge of current MS Office applications: Excel, Word, PowerPoint, and Outlook.
• Ability to work individually and in a collaborative environment.
• Ability to climb stairs, stand upwards for several hours at a time, lift up to 30 pounds frequently, work and/or type at a desk for several hours at a time.
• Strong verbal and written communication skills.
• Attend scheduled orientations, trainings and meetings.
• Please let us know about any special certifications, skills or interests. For example; inclusion and special needs, bilingual, iMovie, I Naturalist, CPR/First Aid, theater or performance background etc.

Time Commitment: Approximately 8:00 am to 4:30 pm Monday through Friday. This is eight to nine-week commitment and includes additional days for training and orientation. Camps run June 16 – August 17.

Training: Training session June 8 and June 13 – 15, 2019. Summer Camp wrap up and evaluation on August 19 and 20. First Aid/CPR Certification dates are scheduled for June 1 or July 2. Position will on-board earlier if attending June 1 First Aid/CPR certification class.

Compensation: $12 per hour. Background check required prior to employment.                

To Apply: Please submit resume, cover letter outlining your experience, and three professional references to hr@sdnhm.org. Please include the following in the subject line of your email “CTA Application- YOUR LAST NAME.FIRST INITIAL” (example: CTA Application-Smith. P.) No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Custodians to be part of the cleaning crew that daily cleans and maintains the buildings public areas, office areas and collection areas.Also, to assist with daily chores needed by staff. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

Responsibilities include:

• Clean restrooms
• Clean floors
• Trash removal
• Clean windows, exhibit cases
• Dust
• Other duties as assigned

Qualifications:

• Able to lift up to 35 pounds
• 2 years of janitorial experience
• High school diploma or GED
• Able to work weekends and holidays
• Great customer service skills

Qualified applicants please send your resume to hr@sdnhm.org

The San Diego Natural History Museum is looking for three passionate part-time educators to teach in-museum classes for grades 1-5, winter and summer camps, and participate in family and adult programming. The educator’s goal is to help diverse groups interpret the natural world through engaging science-based activities; practice the Museum’s mission through stewardship and encourage a life-long learning.

MAJOR RESPONSIBILITIES

• Be primary instructor for in-Museum classes during school year
• Be lead educator in summer camp for several (or more) weeks
• Manage both large and small groups of students in a classroom, in a museum gallery, and outdoors
• Ensure both the physical and emotional safety of program participants at all times
• Create, prep and maintain supplies needed to teach classes
• Demonstrate strong professional and interpersonal skills to work alongside classroom teachers and Museum staff
• Participate in family and adult programming as needed
• Participate in floor engagement activities to our Museum guests
• Maintain positive and encouraging environment. Strive to be a positive role model.
• Attend necessary trainings and orientations
• Adhere Museum policy and procedure to include education department’s standard operating procedures and behavior management policy 
• Duties as assigned to support the Environmental Education Science Center

 Qualifications:

• BA or BS in education, natural science (or other related degree) or 2-3+ years’ experience in environmental education.
• Must pass background check prior to employment
• Strong communication and organizational skills
• Strong classroom management skills with ability to handle multiple tasks simultaneously. 
• Background working in a public setting – implementing programs with children and adults
• 1-2 years of related experience working in a public setting or informal education organization is preferred
• Experience teaching elementary and/or middle school formal or informal classes preferred
• Proficiency in classroom technology (i.e. promethean board, iPad) desired
• Familiarity and knowledge of Next Generation Science Standards (NGSS) and Common Core desired
• Availability to work evenings and weekends
• Ability to stand for long periods of time and walk long distances
• CPR/First aid certification a plus but certify upon employment
• Interest in natural world and our local environment a plus
• Bi-lingual in English and Spanish a plus

This is a part-time hourly position (rate of pay $15.00). Hours may vary. Benefits not included. The position begins no later than May 1, 2019.

To Apply:

To apply please submit resume, cover letter outlining your experience, and three professional references to hr@sdnhm.org. Please include the following in the subject line of your email “PTE Application- YOUR LAST NAME.FIRST INITIAL” (example: PTE Application-Smith. P.) No phone calls or drop-ins please.

The San Diego Natural History Museum is looking for a lead classroom educator for the School in the Park (SITP) program. The School in the Park program is for grades 4 – 8 and provides week long science education experiences to area school children. The School in the Park Educator’s goal is to help diverse school groups interpret the natural world through engaging science based activities; practice the museum’s mission through stewardship and encourage a life-long learning. This passionate educator will also teach in-museum classes when SITP is not in session and be a part of the teaching team for the Museum’s summer camp, an 8-10-week program for youth in grades Pre-K through middle school. This educator would be one of the educators for several weeks of camp.

MAJOR RESPONSIBILITIES

• Be lead instructor for School in the Park Program
• Work collaboratively with School in the Park staff to address the goals and needs of the program
• Teach in tandem with the support School in the Park teacher
• Under supervision of the Vice President of Engagement and Education, update or create new curriculum lessons according to Next Generation Science Standards (NGSS)
• Create, prep and maintain supplies needed to teach classes
• Maintain a tidy and orderly classroom
• Manage large and small groups of students in a classroom, in a museum gallery and outdoors
• Demonstrate strong professional and interpersonal skills to work alongside classroom teachers and Museum staff
• Teach several weeks of summer camp
• Support camp manager and other camp staff in classroom management and teaching strategies
• Teach in-museum classes
• Develop NGSS aligned curriculum to support new exhibitions produced by the Museum.
• Adhere to both SITP and Museum policy and procedure to include education department’s standard operating procedures and behavior management policy 
• Duties as assigned to support the Environmental Education Science Center

QUALIFICATIONS

• BA or BS in education, natural science or other related degree
• 2+ years of experience developing and teaching educational programming and curricula
• Prior experience in an informal education setting and formal setting (preferred)
• Excellent teaching and classroom management skills
• Strong communication and organizational skills
• Strong writing skills
• Ability to work individually and be a strong team player
• Proficiency in classroom technology (i.e. promethean board, iPad)
• Familiarity and knowledge of NGSS
• California Teaching Certificate desired but not required
• Spanish desirable but not required

This is a full-time hourly position (rate of pay $16.48) with benefits. The position begins no later than April 15, 2019.

To apply please submit resume, cover letter outlining your experience, and three professional references to hr@sdnhm.org. Please include the following in the subject line of your email “SITP Application- YOUR LAST NAME.FIRST INITIAL” (example: SITP Application-Smith. P.) No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Line/Prep Cooks to assist the Kitchen Supervisor at our Cafe. The Line/Prep Cook provides support to the Kitchen Supervisor in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Prepares food according to the instructed recipes
• Packages and labels food items for sale
• Follows food prep list created by Kitchen Supervisor
• Labels and stocks all ingredients on shelves so they can be organized and easily accessible
• Undertakes basic cooking duties such as reducing sauces, parboiling food etc.
• Maintains a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
• Keeps work station clean during shift
• Conducts back-of-house opening and closing tasks as required
• Must have experience on all stations (Line, Sauté, Fry, Grill, etc.)
• Performs other duties as assigned 

QUALIFICATIONS:

• High School Diploma or GED
• Must possess valid food handler certification
• 2+ years’ experience as line/prep cook
• Professional demeanor, reliable, and hardworking
• Patient with an ability to stay positive under pressure
• Must be able stand for long periods of time and communicate verbally for the majority of each shift
• Ability to learn processes, procedures and information quickly

• Strong comprehension of recipes, intermediate knife and kitchen equipment skills
• Proven cooking experience, including experience as a line chef, restaurant cook or prep cook

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The Membership Manager oversees the Museum membership program- including general, sustaining, and Leadership Circles levels. Responsibilities include managing member acquisition, retention, donor stewardship, and benefit fulfillment. This individuals partners with colleagues across the Museum to accomplish the Museum’s goal of growing and optimizing the membership program.

Must have excellent customer service skills, superb attention to detail, and strong analytical skills. Donor database experience required, Altru experience preferred. Must have working knowledge of Microsoft Office software, including Outlook, Excel and Word. Reports to the VP of Institutional Advancement. Salary commensurate with experience, will range from $20.19 to $23.07 per hour.

Principle duties and responsibilities:

Plan and manage the Museum’s membership program 

• Manage fulfillment, renewals, upgrades, and new memberships.
• Manage new member recruitment and identify members who can be cultivated for upper levels.
• Research and recommend new benefit strategies and dues changes.
• Manage all membership activities and events.
• Conceptualize, design, and implement membership strategies to broaden the program’s audience.
• Work closely with the Public Programs team to cross-promote Museum activities.
• Work with Visitor Services and Store to ensure proper training on membership program, policies and procedures, and strategies to increase on-site sales. Maintain visitor conversion rate reports.
• Plan and implement annual membership drive, direct mail, online renewals, and digital and traditional campaigns.
• Works closely with the Communications team to produce creative and successful packages.
• Write all materials related to membership activities, including but not limited to: renewal notices, lapsed notices, brochures, invitations, digital content, and benefit explanation. 
  • Manage membership website content.
  • Create and manage membership calendar for all mailing and events.

• Create, send and analyze all member surveys; make recommendations based on results.
• Train and supervise membership volunteers.
• Create and manage annual income and expense budget.
• Create and maintain membership processes and procedures.
• Works closely with the Development Coordinator to enter all membership renewals, gifts of membership, and new members into Altru.
• Develop and manage gift of membership promotions and procedures.
• Manage and respond to all membership customer service inquiries.

Management of Leadership Circles Program 

• Work closely with the VP of Advancement and Annual Fund and Stewardship Coordinator to develop cultivation activities.
• Develop and write Leadership Circles communications, including stewardship pieces, acquisition and renewal packages, website text, and acknowledgements.
• Send monthly renewal and lapsed notices.
• Work with development team to upgrades current donors/members and identify new prospects.

Data entry, analysis and reports 

• Manage membership updates in Altru.
• Send daily/weekly membership reports.
• Work closely with the Database Manager to keep Altru updated and well-maintained.
• Run monthly membership reports.
• Update constituent records.
• Write queries and develop reports.
• Track and analyze membership demographics, participation and trends; utilize database to analyze and report on member patterns and tests approaches to determine what methods are most effective. 

Institutional Advancement general support 

• Assist with other department projects as assigned.
• Actively participates in regular Museum and departmental meetings.
• Assist with other departmental events (volunteer dinner, educator night, paleo dinner, vendor showcase and others).

Qualifications and Requirements:

• Bachelor’s degree.
• At least two years professional nonprofit fundraising experience, preferably with a museum membership program.
• Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
• Demonstrated ability to resolve problems with grace and diplomacy.
• Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
• Ability to work well independently and creatively within a team environment.
• Demonstrated organizational and time management skills.
• Ability to complete projects accurately and completely within deadlines.
• Excellent computer skills including experience with Microsoft Word, Excel and Raiser’s Edge/Altru. 

Please submit your resume and cover letter, and three writing samples to ebates@sdnhm.org. Application deadline Monday, March 25, 2019.

Applications are invited for a Postdoctoral Fellowship position in the Department of Paleontology at the San Diego Natural History Museum (SDNHM). The James R. Colclough Paleontology Postdoctoral Fellowship supports research in marine mammal paleobiology and evolutionary biology. The Fellowship was created to honor the memory of James R. Colclough, longtime volunteer in the Department of Paleontology, and is funded by the James R. Colclough Paleontology Endowment.

Objective:

The Fellowship is designed to advance the academic and professional training of the next generation of vertebrate paleobiologists by providing them with the funding and facilities to pursue specific, time-limited research projects in association with Museum scientists and utilizing vertebrate fossil specimens housed in the SDNHM Department of Paleontology.

Responsibilities:

Duties will include conducting original research in marine mammal paleobiology, providing research assistance to the Curator of Paleontology, and introducing new technologies and analytical methods into the Museum setting. Postdoctoral Fellows are expected to be in residence at SDNHM full time and actively engaged in the SDNHM community. The position will include opportunities for interactions with colleagues at nearby San Diego State University and/or University of California, San Diego.

Compensation:

Annual compensation is $48,432 to $51,324 (depending upon experience), plus fringe benefits. Supplemental research funds also may be available. Appointments will typically be made for two years contingent on satisfactory progress in year one.

Qualifications:

To be considered for this position, applicants must have received a PhD degree within the past six (6) years. Soon-to-graduate PhDs may apply, but all formal requirements for a Ph.D. must be completed before the start of the appointment.

Applicants should submit a cover letter (2-3 pages), a succinct statement (~700 words) detailing current work and research interests, an up to date curriculum vitae, a list of publications, and the names and contact information for two professional references. Please submit materials to Thomas A. Deméré (tdemere@sdnhm.org) by December 15, 2018.

Starting Date: As soon as February 1, 2019 (but negotiable)

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills part-time security officers. Security officers are expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Security Supervisor and Operations Manager. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

• Patrol, observe, and report to Security Supervisor, Operations Manager, and Director of Visitor Services
• Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
• Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
• Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
• Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies; and enforce these with visitors and staff.
• Daily documentation required to keep up to date the Daily Log.
• Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.
• Other duties as assigned.

QUALIFICATIONS:

• Current Guard Card certification through BSIS
• Current CPR/AED/First Aid Certification
• High School diploma or equivalent; Post High school work preferred
• 2 – 5 years of security experience, preferably in a cultural institution
• Able to walk or stand up to 5 hours
• Able to climb stairs, stop, kneel; able to respond quickly or jog
• Able to lift up to 50 lbs.
• Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work independently and in a team
• Intuitive decision-making and response
• Strong organizational and communication skills
• Strong attention to detail
• Comfortable with public speaking
• Comfortable dealing with a wide array of guests and customer service situations
• Ability to perform crowd control by providing clear guidance and direction
• Bilingual preferred

Please send resume and cover letter to jpadilla@sdnhm.org No phone calls or drop-ins please.

The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a private non-profit scientific organization incorporated in 1874. The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment. Within the Museum, the Department of Bioservices coordinates contracting for biological surveys and monitoring of the region’s birds, mammals, reptiles and amphibians, plants, and invertebrates, with an emphasis on applied ecological research.

Senior Biologist/Business Development Position

The Department of Bioservices at the San Diego Natural History Museum has an opening for a Senior Biologist/Business Development Position. This position pursues and conducts biological investigations that will help to grow the contract revenue of Bioservices by discovering and exploring opportunities for applied research.  This position is a full time (40 hours per week), one-year term position, with the possibility to be extended. Specific skills that are desired include rare butterfly surveys, fairy shrimp identification, and/or experience with rare plant surveys and vegetation mapping, though other biological specialties are acceptable.

MAJOR RESPONSIBILITIES:

• Pursues biological contracting opportunities
• Conducts biological investigations and oversees field and office assistants
• Implements business development initiatives including public/private partnership opportunities
• Creates and implements marketing strategies focused on federal, state and local governments, and private industry.
• Attends professional and community events; represents museum to the public
• Networking/relationship building.
• Leads/coordinates proposal writing efforts.

QUALIFICATIONS:

• A degree in Biology or other scientific discipline.
• At least three years’ experience in biological contracting within Southern California
• Possession of USFWS 10(a)(1)(A) permits for the study of endangered species, or the equivalent experience to obtain these permits, as needed.
• Ability to discuss scientific and biological research techniques with diverse audiences.
• Strong writing and speaking skills

Start date: 1 May 2019.  Later start dates can be negotiated.

Please submit resumes and cover letter to kclark@sdnhm.org.

The San Diego Natural History Museum is seeking an enthusiastic, friendly, and experienced full-time Senior Visitor Services Associate (VSA) to assist guests at our Admissions Desk, 3D Theater, and Escape Room. VSAs provide Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidate will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

Areas of responsibilities include:

• Greeting guests of the Museum.
• Stationed at the Admission Desks providing assistance to guests in person, or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, donations, and surveying guests.
• Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable).
• Stationed at the Museum’s giant-screen theater, assisting guests with seating, and 3D equipment.
• Stationed at the Museum’s Escape Room, providing a brief orientation and assistance as needed. Character and acting experience is a plus but not required.
• Provide consistent and excellent customer service to guests, members, staff, and all other constituents that may come into the Museum.
• Other general visitor services duties, including but not limited to: Describing Museum exhibitions with interest and accuracy; monitoring the cleanliness of exhibitions throughout the day; answering incoming phone calls professionally; and, keeping up-to-date on current promotions, programs, and procedures

Qualifications:

• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors.
• Professional demeanor, reliable, punctual, and hardworking.
• A background in customer service, hospitality, or retail with experience in cash handling is highly desirable.
• Familiarity with Balboa Park a plus.
• Must be able stand for long periods of time and communicate verbally for the majority of each shift.
• Ability to learn processes, procedures, and information quickly.

Weekend, holiday and some evening availability is required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

This is a full-time, 40-hour per week position with benefits. VSAs also enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo. Position pays $12.50/hour.

To apply: Please submit resume and cover letter to hr@sdnhm.org

The Summer Camps Volunteer Liaison is responsible for coordination and management of summer camps aides and assisting with routine administrative tasks associated with managing volunteers. The person in this role is instrumental in establishing the connection to our mission and effectively onboarding and supervising summer camps volunteers in the Museum. Thus this position requires exemplary interpersonal skills and strong organizational and time management skills.

Essential Functions:

• Management and Supervision of summer camps volunteers
  • Successfully recruits volunteers to assist with summer camps.
  • Conducts all initial correspondence by email and phone with prospective volunteer/intern applicants; maintains active communication with applicants through the entire onboarding process.
  • Schedules all prospective applicants for interviews and trainings.
  • Conducts interviews and background checks on all applicants and determines eligibility for participation in the volunteer program.
  • Maintains schedule to insure full coverage for all camps.
  • Works closely with the Education Department to:
    • Evaluate and coach volunteers
    • Insure camps run smoothly and steps in to help when needed
• Supervises campers during the camps aides lunch break. 
• Performs administrative tasks associated with volunteers
  • Maintains both electronic and paper files.
  • Enters new volunteer records in volunteer databases.
  • Provides directions on timekeeping and monitors compliance.
  • Updates volunteer records as required (address changes, status changes, transfers, etc.)
  • Assists Director of Volunteers on special projects as needed.

Knowledge and Skills:

• Highly organized and detail oriented with strong administrative skills.
• Professional manner and ability to maintain confidentiality.
• Must be able to successfully interact with a very broad range of individuals of varying ages, ethnicities, interests, experiences, socio-economic backgrounds, etc.
• Skilled in MS Word, MS Powerpoint, Windows and Excel.
• Excellent written and oral communication skills.  Must have the ability to compose clear and concise correspondence regarding the relevant subject matter.
• Knowledge of Volgistics or other comparable database programs is a plus.

Qualifications:

• Ability to successfully onboard volunteer staff.
• Administrative experience with volunteer programming strongly desired.
• Prior volunteer or intern experience is desired.
• Experience working successfully with high school and college aged students.
• Bachelor’s or Associate’s degree required.

This is a 40 hour per week (Monday – Friday) seasonal position from April 15–August 31^st.   

To Apply: Please submit resume, cover letter outlining your experience to hr@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part-time Visitor Services Associates (VSAs) to assist guests at our Admissions Desk, 3D Theater, and Escape Room. VSAs provide Museum guests an unparalleled customer service experience in a fast-paced, educational, and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

Areas of responsibilities include:

• Greeting guests of the Museum.
• Stationed at the Admission Desks providing assistance to guests in person, or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, donations, and surveying guests.
• Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable).
• Stationed at the Museum’s giant-screen theater, assisting guests with seating, and 3D equipment.
• Stationed at the Museum’s Escape Room, providing a brief orientation, and assistance as needed. Character and acting experience is a plus but not required.
• Provide consistent and excellent customer service to guests, members, staff, and all other constituents that may come into the Museum.
• Other general visitor services duties, including but not limited to: Describing Museum exhibitions with interest and accuracy; monitoring the cleanliness of exhibitions throughout the day; answering incoming phone calls professionally; and, keeping up-to-date on current promotions, programs, and procedures

Qualifications:

• The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors.
• Professional demeanor, reliable, punctual, and hardworking.
• A background in customer service, hospitality, or retail with experience in cash handling is highly desirable.
• Familiarity with Balboa Park a plus.
• Must be able stand for long periods of time and communicate verbally for the majority of each shift.
• Ability to learn processes, procedures, and information quickly.

Weekend and holiday availability is required. Thursday and Friday evening availability is required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

This is a part-time, temporary position through September 30, 2019 with hours ranging from 8 – 24 hours/week. VSAs enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo. Position pays $12.00/hour.

To apply: Please submit your resume and cover letter to hr@sdnhm.org