Member Services and Frequently Asked Questions

Welcome! We have compiled a list of frequently asked questions about membership and hope the following information answers all of your queries. If we’ve missed anything, please don’t hesitate to contact us. The Membership office is open Monday-Friday, from 8 AM – 4 PM, and closed on holidays. We are happy to take your call at 619.255.0275, or we can be reached by email at membership@sdnhm.org. You will receive prompt response.

I am a longtime member and want to renew my membership online or purchase tickets to an event, but I’m having trouble accessing my account. Why isn’t my email and password combination working?

In 2017, we upgraded to a new online program to better serve our members and guests. In order to access your benefits online and receive member discounts on programs and events, all members need to re-register and create a new account with the new program. If you haven’t done so already, just follow this simple process.

  1. Register here and enter all the required fields.
  2. Your email address will serve as your username. Please note the new program recognizes your membership based on the email address you gave us when you originally signed up.
  3. At the prompt, create a password for your account.
  4. Once you have successfully registered, you will be able to renew your membership and access your discounts online.

If you are still having trouble registering, please contact the Membership Department at 619.255.0275 or at membership@sdnhm.org and we will be happy to assist you.


I’m trying to purchase tickets online for an event and I don’t understand why the member price is the same as the non-member price?

When you are purchasing tickets for an event online, click the “Sign In” button at the top-right of the screen and log in with your email and password. Make sure you have already registered with our website (see above). Add the member tickets to your basket. Once you have added the member tickets, proceed to your cart to view the discount.

If you are still have trouble please contact the Membership Department at 619.255.0275 or membership@sdnhm.org


Where can I sign up to become a museum member?

It’s easy to become a member! Join, renew, or give the gift of membership online, at the Admissions Desk, or by calling the Membership Department at 619.255.0275.


When will I receive my membership cards?

Membership cards are mailed within two weeks of purchase. However, you can still visit the Museum before you receive your cards—no need to wait! Once you join, you can simply present your photo ID at the Admissions Desk; our terrific staff will look up your membership so you can immediately gain access to your benefits. If your cards do not arrive in the mail within three weeks of purchase, please contact the Membership Department by phone or email.


Where can I edit my address and update my email?

Contact us at membership@sdnhm.org with your full name and updated information or call the Membership Department at 619.255.0275. You can also update your information at the Admissions Desk when you visit the Museum.


Who is included in my family membership?

Two adults and children 17 and under living the same household.


Who is included in my grandparents membership?

Two grandparents and their grandchildren 17 and under. 


Why don’t you give membership cards to children?

We give two cards to the adults per Family/Grandparent membership. Children 17 and under are included in their family’s or grandparents’ memberships. They do not need a separate card.


Who can purchase a senior membership?

Persons who are 62 years of age and above qualify for senior membership. To purchase a dual senior membership, one person must be 62 or older. 


What is a “Guest of” membership card?

For any membership that comes with two cards, we offer a “Guest of” option in the case that a member would like to bring a different guest each time they visit. By selecting the “Guest of” option, the Family, Grandparent, or Dual Senior member only has one permanently named person on their membership. “Guest of” card entitles a member to bring a guest with them but does not allow guests to come without member. Guest passes can be used without the presence of a member.


What’s included with the guest passes?

Members can give their guest passes to friends and family and take advantage of free general admission. Films are not included with the guest passes and cost an additional $5 per person to view all films.


How long does my membership last?

Your membership is good for one year from the time of purchase. Expiration dates fall on the last day of the month. 


I lost my membership card. The name on my membership card is wrong. My spouse/partner did not receive her or his card. How do I get a replacement card?

Contact the Membership Department by phone and email and we’ll get new cards out to you within a week.


I purchased tickets to an event, but didn’t get my member discount. What should I do?

Have your membership ID handy and call the Membership Department at 619.255.0275 or the front desk at 619.232.3821 for a partial refund.


What is the ASTC Travel Passport Program?

The Nat participates in the Association of Science Technology Centers (ASTC) Travel Passport Program. Members at the Family and Grandparents levels and above are eligible for reciprocal benefits such as free general admission when you travel outside of your local area. The Nat is thrilled to offer this as a benefit, however we advise our members to review the program’s website for a list of participating institutions and other rules and restrictions.  


How do I find out which science centers are included in the ASTC Travel Passport Program?

Go online to http://www.astc.org/passport/


Is the Reuben H. Fleet Science Center or the Birch Aquarium included in my ASTC Travel Passport Program?

According to the rules established by the ASTC, membership cards are NOT honored at institutions within 90 miles of the institution where the membership was purchased. Cards are also not honored at institutions within 90 miles of the cardholder’s residence. This is not the policy of The Nat, rather it is the policy put in place by the ASTC Travel Passport Program.


What’s the difference between a membership at The Nat and a Balboa Park Explorer pass?

The Balboa Park Explorer is a great program in that offers free general admission to 16 institutions in Balboa Park for an entire year for one price. This includes free general admission to The Nat as an Explorer pass holder. The Explorer pass is an excellent value; however, Explorer pass holders are not members. Members at The Nat enjoy unlimited free admission to 3D and 2D films, free guest passes, invitations to members-only events, and discounts on camp, special programs, and in the Flying Squirrel Café and the Museum store. For more information, go here.


Is my membership tax deductible?

The San Diego Natural History Museum is a 501(c)(3) not-for-profit organization. A certain amount of your membership dues may be tax deductible based on the fair market value of goods and services received. Please consult a tax advisor for tax advice.

General Membership
Category Cost Tax-deductible Portion
Student $34 $19.82
Senior $44 $29.82
Dual Senior $64 $35.64
Individual $64 $7.28
Grandparents $79 $22.28
Family $79 $22.28

Do you share my e-mail address or postal address with anyone?

Your e-mail address will never be traded or released to any outside organization. On occasion, we do share our mailing list with like-minded groups. If you prefer that we do not share your mailing address, please contact the Membership Department at 619.255.0275 or at membership@sdnhm.org