Employment

The San Diego Natural History Museum is an Equal Opportunity Employer.

Group Sales Lead

The San Diego Natural History Museum is seeking an experienced Group Sales and Customer Service Lead takes an active role in the successful development and execution of group and FIT sales plans, goals, and operations. He/she ensures group members, museum members, museum guests, and museum employees receive a stellar customer service experience.

Under the supervision of the Senior Director of Visitor Experience, the Group Sales Lead manages relationships and transactions between the institution and public groups/potential public groups/FIT sales programs for both special exhibitions and permanent exhibitions. The Group Sales Lead helps establish and grow bookings and attendance for group clients, tour operators, and other Group and FIT customers. He/she may also assist in the Museum’s daily visitorship as needed.

In collaboration with the Senior Director of Visitor Experience, he/she will define and execute a sales strategy for the purpose of growing Group and FIT attendance and revenue. In addition, the Group Sales Lead provides general supervision and guidance to customer service associates in the customer service call center.

This is a temporary, full time position through mid-September 2014 

Responsibilities will include:

• Coordinating group and FIT visits by: responding to group inquiries, processing reservations, confirmations, and payments.
• Meeting and exceeding goals for new and returning groups.
• Assisting in the development and execution of FIT arrangements and coordinating voucher redemptions.
• Communicating with group and FIT representatives to ensure a seamless visit experience.
• Composing group sales e-blasts in coordination with the Marketing department.

Qualifications:

• 3+ years of sales and customer service experience.
• Strong communication skills, both written and verbal.
• Strong understanding of database-driven point-of-sales ticketing systems, specifically Blackbaud products.
• Solid analytic and financial skills.
• Bachelor’s Degree or equivalent experience.
• Background within a Museum environment is preferred.
• Some holidays and weekend availability will be required.
• Must be able to sit for long periods of time.
• Must be comfortable with frequent telephone use.

Please send cover letter and resume to hr@sdnhm.org . No drop-ins or phone calls, please.

Job Posted on September 27, 2013

PR and Social Media Manager

The San Diego Natural History Museum is seeking a dynamic and creative PR and Social Media Manager who has 3-5 years of experience in an agency, museum, or consumer marketing setting to help tell the SDNHM story through media and all digital platforms.

The ideal candidate will have established relationships with media (local and national), the ability to identify a news hook and successfully pitch a story, and impeccable and engaging writing skills. This person will have their finger on the pulse of trends related to all things digital, from website/blogs to e-mail marketing to social media.

Reporting to the Senior Director of Communications, the PR and Social Media Manager will be responsible for developing and managing strategic PR and social media communications plans to support overall marketing and institutional priorities, which include but are not limited to increasing exhibition attendance, filling educational programs to capacity, increasing membership, fueling community engagement, and furthering SDNHM’s position as a major scientific institution in Southern California and the West.

The ideal candidate will have a B.A. in Marketing/English/Journalism/PR or a related field, major attention-to-detail, a great spirit of collaboration, and excellent command of the English language (proficiency in Spanish is ideal but not required). 

Please send resume and cover letter to hr@sdnhm.org.  No phone calls or drop-ins please.

Responsibilities will include:

• Developing and implementing publicity plans for exhibitions, programs, and research projects.
  • Serve as main point person in proactive and reactive PR as it relates to exhibitions, events/programs, and calendar-driven stories
  • Write, edit, manage production of press releases and press kits
  • Maintain media database and track media coverage
  • Plan and execute media events (e.g., exhibition previews for media)
  • Stay abreast of local cultural and national industry news by reading/monitoring media to identify trends, pitching opportunities, and more
  • Write and/or edit copy for internal/external uses as a member of the Editorial Committee
  • Assist Senior Director of Communications in collateral development and advertising, marketing, branding efforts.

• Managing the institution’s social media presence
  • Develop and implement social media strategy, using best practices and overall institution goals, and serving as the internal auditor of department-specific social media pages to ensure consistency in brand and voice
  • Manage, develop, post, and upload content on a regular (daily/weekly) basis
  • Monitor Museum reviews on third-party review websites and social media, responding to customer service issues as appropriate (with help from Visitor Services Manager)
  • Track effectiveness of existing social strategy and identify new social media channels
  • Look for on-site opportunities to cross-promote social media efforts

• Coordinating with web team and internal clients to manage and/or develop digital content for SDNHM website
  • Serve as a superuser and key part of website team by being involved in big-picture strategy, making updates to the site, training others on how to use the site, and sending graphics requests to the web team
  • Develop content and write copy for mission-centric stories and/or blog posts
  • Identify opportunities to cross-pollinate web content with other platforms (social media, Field Notes, etc.)
  • Serve as an active participant in meetings and internal strategy discussions about the visitor's digital experience, both on-site and online

• Email marketing
  • Maintain e-newsletter calendar, as well as write and/or edit copy for e-mail blasts
  • Work with database manager and internal stakeholders to determine which groups of e-mail subscribers should get a particular message.
  • Identify professional development resources to stay current on e-mail marketing trends and practices

• Community Relations
  • Help program departments (science, education) identify appropriate outreach events in which to participate
  • Gather appropriate materials as needed for outreach participants
  • Track efforts
  • Manage donation request program

Paleontological Field Manager

Position responsibilities include determining daily field schedules for paleontological monitoring field staff, managing field staff, maintaining regular communication with construction superintendents regarding earthwork schedules and monitoring results; maintaining compliance with City, County, State, and Federal defined mitigation requirements; reporting fossil discoveries to appropriate agencies; ensuring completion of field work and daily/weekly reports as needed; conducting follow-up investigations; summarizing field data and interpretations; developing operating procedures; and providing customer service.  Qualified candidates must have a minimum of a M.S. Degree in Geology or a related discipline with an emphasis in paleontology/paleobiology (extensive operational experience may be substituted for academic experience); 3 to 5 years of relevant experience, experience in field paleontology and stratigraphy is preferred; excellent supervisory/managerial, verbal, written, and interpersonal skills; and a strong work ethic and desire for high quality customer service.  Must be able to coordinate and assist in fossil salvages.  Must be able to lift at least 50 lbs and have a valid Driver’s License.  This position is a regular, full-time salaried position with a generous benefits package (e.g., medical and 403B retirement plan).  Anticipated annual salary range is $56,000 to $63,000 and based on individual qualifications and experience. Please submit your resume to msoetaert@sdnhm.org. 

The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a non-profit scientific organization incorporated in 1874.  The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.  Within the Museum, the Department of PaleoServices specializes in paleontological resource management.  Our focus is on the recognition, recovery, and preservation of the significant and unique paleontological resources that occur in this region. Equal opportunity employer.

Paleontological Field Monitor

Position responsibilities include field monitoring of construction-related exposures of potentially fossil-bearing sedimentary rocks (Cenozoic and Mesozoic marine and/or non-marine rock units) in the southern and central California region. Field monitors will be expected to collect exposed fossils and record relevant stratigraphic and taphonomic data. Opportunities for fossil preparation are also possible. Depending on experience, the field monitor may also be involved in preparing final reports of findings.  Qualified candidates must have a minimum of a B.S. in geology or a related discipline with an emphasis in paleontology/paleobiology (extensive operational experience may be substituted for academic experience). Experience in field paleontology and stratigraphy is preferred. Must be able to coordinate and assist in fossil salvages.  Must be able to lift at least 50 lbs and have a valid Driver’s License.  This position is a regular, full-time hourly position with a generous benefits package (e.g., medical and 403B retirement plan).  Anticipated pay range is $18 to $23 per hour and based on individual qualifications and experience. Please submit your resume to msoetaert@sdnhm.org. 

The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a non-profit scientific organization incorporated in 1874.  The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.  Within the Museum, the Department of PaleoServices specializes in paleontological resource management.  Our focus is on the recognition, recovery, and preservation of the significant and unique paleontological resources that occur in this region. Equal opportunity employer.