The San Diego Natural History Museum is an Equal Opportunity Employer.
Bat Biologist Assistant
The San Diego Natural History Museum is looking to hire 3 bat biologist assistants. These will be temporary, part-time positions for one year.
The bat biologist assistants will provide support to the lead bat biologist in several projects outside the Museum. The amount of hours per week will vary contingent on the Museum’s needs.
- Handling live bats
- Setting up mist-nets
- Setting up and maintaining acoustic monitoring equipment
- Surveying natural and man-made structures for the presence of bats
- Identifying bats to species by both physical and behavioral characteristics
- Night work in remote areas
- Unsupervised site visits
- Recording data and assisting with report writing
Qualifications and Requirements:
- Bachelor’s degree in biology or a related field
- Knowledge of the bat species of Southern California and capable to identify them by sight and behavior
- Ability to identify areas occupied by bats
- Must have experience handling bats
- Must be willing to work at night in remote areas
- Must be capable of conducting unsupervised site visits
- A rabies shot is preferred
Please submit a cover letter outlining your interest in the position, resume, and three references to email@example.com . Applications will be reviewed beginning May 26, 2015 and will continue until positions are filled.
The San Diego Natural History Museum is seeking a passionate Development Coordinator who has an enjoyment for and commitment to donor services. She/he will provide professional administrative support to the Vice President of Institutional Advancement, the Senior Director of Development and the Director of Major and Planned Gifts.
- 1. Provides administrative support to:
VP of Institutional Advancement
Senior Director of Development
Director of Major and Planned Gifts
- General administrative duties, including: phone work, e-mail, mail, copies, scheduling, filing, correspondence, special projects, meeting preparation, process check requests, expense reports and reimbursements and other administrative tasks as needed.
- Update prospect portfolios in Raiser’s Edge; enter proposals, actions and all contact report information.
- Assist with proposal and report preparation.
- Assist with the planning and execution of donor and planned giving events.
- Help prepare for donor and prospect Museum tours.
- Prepare customized stewardship reports for donors.
- Coordinate the Development Officer and Institutional Advancement Operations meetings; prepare necessary reports for meetings and take notes.
- Assist with the annual gala.
- Run monthly Institutional Advancement revenue reports.
- 2. Provide general departmental support
- Run monthly budget reports and monitor departmental expenses.
- Supervises the Receptionist and provide back-up staffing for mailing and shipping.
- Oversee bulk mail account.
- Handle all office filing, including donor files.
- Coordinate usage of RSVP phone lines for Development and other departments.
- Coordinate birthday, anniversary and sympathy cards for members and donors; and floral arrangements as necessary.
- Provide back-up staffing to the Executive Assistant to the President; answer roll-over line, assist guests of staff and Board Room.
- Works at Development, Membership and other Museum events as needed.
- Participate in regularly scheduled meetings and activities for the Development Department; 1x1 meetings, team meetings, activity reports.
- Order and maintain inventory of department office supplies.
- Assist with departmental mailings, including stewardship and appeal letters.
Qualifications and Requirements:
- Minimum two years of experience of nonprofit experience required, preferably in a development office.
- Strong ability to multi-task and meet deadlines.
- Strong oral and written communication skills.
- Solid knowledge of Microsoft Office software, including Outlook, Excel and Word.
- Raiser’s Edge or similar donor database experience required.
- Project management experience.
- Great attention to detail/accuracy.
- Good organizational & interpersonal skills; experience and ability working with staff at all levels of the organization.
- Experience working with tasks of a highly confidential nature.
- Able to sit for extended periods of time during an 8-hour work day and operate a computer, telephone, photocopier, fax machine and other business equipment.
- High level of typing accuracy and speed.
Qualified applicants: Please send your resume and cover letter, including salary expectations, to firstname.lastname@example.org. No phone calls or drop in visits.
Camp Teaching Assistant (CTA)
The San Diego Natural History Museum is looking to hire four (4) summer camp teaching assistants.
These will be part-time summer positions June 17 through August 17, 2015.
The Camp Teaching Assistant (CTA) will assist the Lead Camp Instructor in providing dynamic mission driven educational summer programming for grades K-8 students.
- Prepare, set-up and clean-up camp supplies and equipment.
- Create a positive and welcoming environment for campers and their families.
- Assist at drop-off, pick-up and lunch times.
- Inspire campers in a positive and engaging manner.
- Establish and maintain a professional rapport with camp and Museum staff.
- Represent oneself and the Museum in a professional, respectful, and courteous manner.
- Ensure the highest level of safety.
- Assist in the mentorship of youth volunteers.
- Follow Museum policy and procedure.
- Have fun and be creative.
- Other duties as assigned by Instructor or Family Programs Manager
- Knowledge of the San Diego Natural History Museum (or willing to learn).
- Knowledge of the natural world and/or camp subject (or willing to learn).
- Prior experience working with children in a camp or classroom environment.
- Strong interpersonal skills.
- Must be punctual and dependable.
- Knowledge of current MS Office applications: Excel, Word, PowerPoint, and Outlook.
- Ability to work individually and in a collaborative environment.
- Ability to climb stairs, stand upwards for several hours at a time, lift up to 30 pounds frequently, work and/or type at a desk for several hours at a time.
- Strong verbal and written communication skills.
Time Commitment: The training, orientation, wrap up and evaluation goes from June 17, 2015 to August 17, 2015. Includes First Aid/CPR Certification. It is a nine week commitment.
To Apply: Please submit a cover letter outlining your interest in the position, résumé, and three references to email@example.com . Applications will be reviewed beginning May 6, 2015 and will continue until positions are filled.
Customer Service Lead (Full Time Seasonal Position)
The San Diego Natural History Museum is seeking an experienced Customer Service Lead. He/she will be responsible for daily operations within the Museum’s call center, ensuring that each person contacting the Museum receives a stellar customer service experience.
- Respond to inquiries from customers via phone and email during business hours/special Museum event hours
- Process orders for admission tickets, memberships, special event tickets and camps using Museum ticketing software program.
- Record Museum phone message with updated content.
- Monitor and update admissions-related content on Museum’s website.
- Train/update staff members answering calls/emails on admissions processes and procedures.
- Resolve customer service issues swiftly and efficiently.
- Ensure that the highest level of customer service is provided to all guests on all phone/email correspondence.
- Assistance with group sales tasks such as booking group reservations and sending out confirmation materials.
- Assistance with guest correspondence such as sending out emails and making phone calls to alert guests of special circumstances that may affect their visit.
- Will Call operations
- Provide additional administrative support as needed with a variety of tasks.
- 3+ years of customer service experience
- College degree or equivalent experience
- Intermediate to advanced Microsoft Office skills
- Experience with a database driven CRM and POS
- Patrons Edge/Blackbaud or other ticketing software experience preferred
- Strong organizational and communication skills
- Strong math aptitude
- Comfortable with public speaking and leading a small group
- Comfortable dealing with a wide array of guests and customer service situations
- Museum and/or call center experience preferred
Please send resume and cover letter to firstname.lastname@example.org. No phone calls or drop-ins please.
Director of Education
The San Diego Natural History Museum is looking for a passionate mission supporting and natural history loving individual to lead the museum’s education department. Reporting to the Senior Director of Public Programs, the Director of Education oversees the development and implementation of effective educational experiences as well as the education staff and docents; creates a high performance culture; develops, motivates, and evaluates a diverse, talented team across assigned functions; and develops and executes relevant programs and events that produce measurable results and visibility for the organization.
- Works closely with Senior Director of Public Programs and education staff to collaboratively develop programs and educational experiences that develop the next generation of creative problem solvers and position the organization as a leader of Next Generation Science Standards (NGSS) and its integration with Common Core.
- Provides strategic and creative direction, content/program development and review, integrated team management, and operational oversight to education and docent teams.
- Evaluates the organization’s existing educational framework and aligns programs with NGSS and exhibitions.
- Refines training program for new educators, and develop ongoing professional development opportunities for existing education staff.
- Oversees the development, design, and implementation of new curriculum for school, camps, and other educational programs.
- Continues the audit of existing education programs, and develops new programs, for relevance, value added, sustainability, and potential revenue.
- Determines the allocation of resources and expenditures to maximize earned revenue potential and ensure efficiency, strategic alignment, and budgetary compliance.
- Leads effort to establish measurable objectives and practicable evaluation procedures to assess the effectiveness of educational content and interpretive techniques.
- Assists development staff in preparing funding proposals for educational programs.
- Develops and nurtures relationships with the community to position the museum as a leading resource in informal education and further the organizations outreach efforts.
- Formalizes and oversees inquiry training program for volunteers who work at the museum and within the community.
- Works collaboratively with other Directors within Public Programs Division.
- Oversees Docent Program.
- Proven professional with 7-10 years of experience in a museum, or similar non-profit position with increasing responsibility.
- 5+ years of management experience.
- MA in Museum Education or Museum Studies preferred.
- Demonstrated experience partnering with community organizations desired.
- Prior informal and/or formal teaching experience preferred.
- Bilingual (English/Spanish), a plus.
KNOWLEDGE, SKILLS & ABILITIES
- Strong written and verbal communication skills are essential.
- Leader of the highest integrity, embracing a diverse workplace and visitor base.
- Ability to conceptualize and analyze both existing and potential problems and solutions identifies key performance indicators, and systemic improvements resulting in sustainable impact.
- Schedule and availability reflects that the organization is a 7-day-a-week operation. Coordinates with other members of the education team to ensure education staff has support during all operational hours. On occasion, the position will require duties outside of/in excess of regular Monday - Friday schedule.
To apply please submit resume, cover letter outlining your experience, and three professional references to email@example.com. Please include the following in the subject line of your email “DE Application- YOUR LAST NAME.FIRST INITIAL” (example: DE Application-Smith. P.) No phone calls or drop ins please.
Director of Museum Events
The Director of Museum Events directs the sales and marketing of the Museum as an events venue. The Director oversees all departmental functions including the special events department budget, reports, and supervises the Event Coordinator and on-site events staff. This position works closely with the Institutional Advancement team to manage the annual fundraising gala. This position is full-time and reports to the Vice President of Institutional Advancement.
Roles and responsibilities:
1. Facility Usage Sales and Marketing
- Researches, designs, and develops strategic special event sales and marketing plan.
- Schedules site visit with prospective clients and conducts facility tours
- Generates and manages all client contracts; understands the required insurance and contract risks for Museum and clients.
- Works with the Communications Department on event marketing strategies, efforts and opportunities.
- Investigates ways to target demographics, including weddings, corporate functions, fundraising events and others
- Develops and maintains relationships with local event planners, DMCs and the San Diego Convention Center to promote the Museum
- Manages the Special Events brochure publication
2. Facility Usage Production and Internal Event Production
- Oversees the production of all Facility usage events
- Advises the client throughout the planning process and provides pre-event guidance to clients to assure adherence to all Museum regulations
- Creates work orders and diagrams and distributes to key departments
- Maintains a strong working relationship with internal clients, including departmental directors and other key staff to ensure event logistics are secured
- Manages any post-event activities
3. Departmental Operations
- Manages liquor license and associated beverage vendor(s)
- Develops, maintains and adheres to annual budget
- Oversees financial compliance/invoicing for each facility usage event including balances and deposits due
- Oversees master Museum events calendar
- Manages the events staff, including the Event Coordinator and the on-call temporary Special Event staff.
- Serves as liaison with City of San Diego and Balboa Park authorities (and others as needed) regarding major events requiring permits
- Understands and works closely with Senior Director of Operations on all Museum safety and emergency procedures
- Updates facility usage hard costs.
- Determines appropriate facility usage rates and makes recommendations as needed.
- Develops professional relationships with all vendors
Qualifications and Requirements:
- Bachelor’s degree.
- 3-5 years special events experience, preferably with a non-profit or museum.
- Proven track record of facility usage sales and marketing.
- Exemplary customer service skills and a strong sales focus.
- Expert knowledge of event scheduling, production and administration.
- Experience running fundraising galas.
- Must have rigorous attention to detail, ability to manage multiple deadlines, excellent organizational abilities, budgetary and supervisory experience.
- Ability to communicate effectively, both in writing and verbally, with people at all levels of an organization.
- Database experience required, Raiser’s Edge experience a plus.
- Ability to work late nights and weekends.
Qualified applicants, please send your resume and cover letter, including salary expectations to firstname.lastname@example.org. No phone calls or drop in visits.